Angela Howard
Atlanta,GA
Summary
Highly organized administrative professional with over two years of clerical and customer service experience in fast-paced, high-volume environments. Currently pursuing a diploma in Medical Insurance Coding with formal training in medical terminology, billing, and healthcare administration. HIPAA and Six Sigma certified with a strong foundation in records management, interdepartmental communication, and conflict resolution. Committed to supporting healthcare teams with professionalism, accuracy, and patient-centered service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Resolution Specialist
Floor & Decor
02.2019 - Current
- Provide administrative and customer support services while managing large volumes of inquiries.
- Maintain accurate documentation of customer interactions and resolutions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handle sensitive information and uphold company confidentiality standards.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline resolution processes.
Customer Service Supervisor
Publix
02.2015 - 07.2018
- Supervised daily operations of front-end services, including documentation, scheduling, and payroll.
- Trained and mentored new staff to ensure excellent service and compliance with policy standards.
- Managed office supply inventory and placed orders to maintain operational readiness.
- Facilitated communication across departments to resolve service issues efficiently.
- Evaluated team performance and coached staff for continuous improvement.
- Implemented new procedures to improve customer satisfaction and streamline operations.
Education
Diploma - Medical Insurance Coding
Georgia Gwinnett College
Lawrenceville, GA01-2026
High School Diploma -
McNair High School
Atlanta, GAReal Estate Certificate - undefined
Barney Fletcher Schools
Atlanta, GA10.2021
Skills
- HIPAA Compliance & Patient Confidentiality
- Office Supply Management & Inventory Control
- Microsoft Office (Word, Excel, PowerPoint)
- Customer Service & De-Escalation Techniques
- Scheduling & Document Processing
- Interdepartmental Collaboration
- Training & Staff Support
- Document preparation
Certification
- - HIPAA Certification
- - Six Sigma Certification (Green Belt)
Timeline
Product Resolution Specialist
Floor & Decor
02.2019 - Current
Customer Service Supervisor
Publix
02.2015 - 07.2018
Real Estate Certificate - undefined
Barney Fletcher Schools
Diploma - Medical Insurance Coding
Georgia Gwinnett College
High School Diploma -
McNair High School
Additional Qualifications
- - Strong written and verbal communication skills
- - High attention to detail with ability to manage multiple tasks
- - Experience working in structured, policy-driven environments
- - Enthusiastic team player with a patient-first approach
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