Whitney Henry

Detail-oriented Operations Support Specialist with experience in healthcare operations, specializing in payment processing, insurance verification, and patient account support. Skilled in coordinating with insurance providers, ensuring accurate benefit verification, and delivering excellent customer service in fast-paced environments.

• Processed and posted payments accurately while maintaining detailed financial records
• Verified patient insurance benefits, eligibility, and coverage prior to services
• Communicated with insurance companies to confirm benefits, resolve discrepancies, and obtain necessary information
• Assisted patients with understanding insurance coverage, billing, and payment options
• Provided high-quality customer service by addressing inquiries and resolving issues efficiently
• Identified and corrected billing or insurance discrepancies to ensure accurate claims processing
• Maintained compliance with healthcare regulations, policies, and confidentiality standards
• Collaborated with internal teams to streamline operations and improve workflow efficiency

Key Skills:

• Insurance verification & benefits coordination
• Payment processing & reconciliation
• Medical billing knowledge
• Customer service & patient relations
• Attention to detail
• Problem-solving & conflict resolution
• Data entry & documentation
• Strong communication skills

• Triage patients, obtain patients HPI, vitals, height, weight, ROS, current medications and allergies, medical history and chief complaint while assisting physicians with in room procedures such as mole removals, wound care, cyst removal, and cosmetic procedures
• Educate and monitor patient treatment plans, coordinate change of treatment plans with physicians as needed.
• Worked with EMR system for all patient charting and treatments, escribe prescriptions, fax inbox and outbox,sending electronic labs, sending and scheduling of referrals, inputting referring providers into EMR system, sending medical records.
• Knowledge of dermatology diagnosis terminology, medications, treatment plans, and scheduling protocols for providers
• Educate patients on biologic therapy such as,Taltz, Illumya, Humira, Otezla, Siliq, Dupixent, Cosyentx, Cimzia, Skyrizi, Tremfya.
• Treating patients for nurse visits such as, patch testing, light box (UVB tx) suture removal, and training biologic injections for patient needs for home use.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Verified appropriate lab couriers picked up collected lab specimens.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Performed clerical duties, such as word processing, data entry, answering phones, collecting payments, and filing.
• Called and faxed to pharmacies submitting prescriptions and refills.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Obtained all prescribed laboratory testing.
• Multi phone line
• Scheduled medical and cosmetic appointments
• Educate on the appropriate product per patient.
• Prior Authorization Specialist
• Maintaining patient confidentiality,accurately processing prior-authorization requests, determining medical necessity, and coordinating patient care using established policies and procedures.
• Registered new patients into practice management software program accurately entering demographic information.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Changed dressings on wounds to prevent infection and check for healing.
• Handled general office duties to support administrative staff during peak hours.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Filed insurance claims forms in accordance with applicable regulations.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Educate and monitor patient treatment plans, coordinate change of treatment plans with Phycicians as needed.
• Initiate prior authorization for procedures and medications for insurance coverage
• Worked with EMR system for all patient charting and treatments, escribe prescriptions, fax inbox and outbox,sending electronic labs, sending and scheduling of referrals, inputting referring providers into EMR system.
• Knowledge of dermatology diagnosis terminology, medications, treatment plans, and scheduling protocols for providers
• Educate patients on Biologic Therapy such as, Otezla, Humira, and Stelera
• Triaging and treating patients for nurse visits such as, patch testing, light box (UVB tx) and training biologic injections for patient needs for home use
• Generated claims through EMR system, posted patient payments, worked clam denials, verified insurance benefits, collected copays, deductible and co-insurance
• Ordering Inventory of all medical supplies and equipment, responsible for inventory control for medical department.
• Verified insurance daily for patient coverage , including deductibles, copays, and co-insurances.
• Post patient and insurance payments into EMR system via Electronic Remittance Advice.
• Provided assistance to medical staff in performing minor surgical procedures.
• Participated actively in team building activities organized by Human Resources department for front office employees.
• Analyzed data from various sources to identify areas for improvement within the Front Office team.
• Provided leadership, direction and support to front office staff.
• Assisted with day-to-day duties when needed in order to meet deadlines or handle unexpected situations.
• Created detailed reports related to Front Desk activities for review by senior management personnel.
• Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
• Developed effective strategies to maximize revenue opportunities in the Front Office department.
• Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.

• Generated electronic claims for daily submission, follow up on all rejected claims including ICD9, HCPCS, modifiers and other coding issues
• Created monthly reports for billing records, terminated records and completed chart audits
• Initiated and completed prior authorizations as needed for medication coverage for patients
• Respond to inquires from patients, physicians and insurance companies regarding covered and non covered charges, remittance advice and billing questions
• Various front office duties such as answering multiple phone lines, documentation, fax inbox, follow up calls, and other task as related to front office duties.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Participated in team-building activities to enhance working relationships
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Used Microsoft Word and other software tools to create documents and other communications
• Increased customer satisfaction by resolving issues