Angela Huntsman
Norton
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Case Manager II
Summit County Job and Family Services
11.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
Public Assistance Eligibility Specialist
Stark County Commissioners
05.2018 - 11.2023
- Determined and authorized appropriate amounts of program assistance based on specific applicants' information.
- Helped applicants understand requirements, application procedures, and legal rights.
- Identified and investigated suspected cases of fraud or abuse of the public assistance system.
- Assisted applicants with obtaining program support or gaining assistance from outside services.
- Scheduled benefits claimants for adjudication interviews to address questions of eligibility.
- Interviewed and investigated applicants for public assistance to gather information pertinent to applications.
Background Investigator
True Hire
12.2017 - 05.2018
- Analyzed gathered data to identify criminal activity.
- Conducted and reviewed documentation of background checks, gathering information such as financial status and employment history.
- Reviewed public records, credit reports, public records, and databases to compile case information.
- Developed solid relationships with staff, customers, and vendors.
- Completed all tasks promptly and with minimal oversight.
Material Planning and Procurement Specialist
Innosource
08.2017 - 12.2017
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Resolved customer issues by working closely with sales and purchasing teams.
- Maintained quality standards at all levels, carefully examining and purchasing merchandise meeting customer needs.
- Assisted customers with sales and service needs.
- Completed accurate work tasks by carefully reviewing every order.
Customer Service Representative
Westfield Insurance Group
10.2016 - 04.2017
- Managed customer calls effectively and efficiently in a fast-paced call center environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled customer inquiries, complaints, billing questions, payments and service requests.
- Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Documented, researched, and resolved customer service issues.
- Met inbound customer needs while maintaining strict performance targets.
- Updated records with all interactions and customers transactions.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
BA - Sociology
University of Akron
Akron, OH06.2016
MSW - Social Work
University of Akron
Akron, OH05-2026
High School Diploma - undefined
Rittman High School
Rittman, OH06.1995
Skills
- Eligibility Assessment
- Fraud investigation
- Analytical thinking
- Social perceptiveness
- Quality assurance
- Task prioritization
- Written communication
- Microsoft Word
- Needs Assessment
- Case Needs Assessment
Timeline
Case Manager II
Summit County Job and Family Services
11.2023 - Current
Public Assistance Eligibility Specialist
Stark County Commissioners
05.2018 - 11.2023
Background Investigator
True Hire
12.2017 - 05.2018
Material Planning and Procurement Specialist
Innosource
08.2017 - 12.2017
Customer Service Representative
Westfield Insurance Group
10.2016 - 04.2017
High School Diploma - undefined
Rittman High School
BA - Sociology
University of Akron
MSW - Social Work
University of Akron
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