Akilah Sanders
Brooklyn,NY
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
7
7
years of professional experience
Work History
Case Manager II
Catholic Charities
Queens, NY
08.2024 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Conducted assessments to determine eligibility for rental assistance programs.
- Reviewed applications and documents for accuracy and completeness.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Inspected properties to ensure they meet safety standards prior to tenant occupancy.
- Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Assisted clients with permanent housing transitions.
Caseworker
Department of Social Services
Delhi, New York
10.2022 - 08.2024
- Conducts comprehensive client interviews to assess economic and emotional status.
- Formulates individualized service plans, ensuring client needs are met
- Regularly monitors client progress, adjusting service plans as necessary
- Provides persuasive counseling to boost client problem-solving capacity
- Collaborates with other service providers for effective plan execution
- Manage case files with high accuracy, ensuring all client data is up-to-date and secure
- Maintains accurate case files, ensuring client data confidentiality and security
- Engages with multi-disciplinary teams to implement effective service plans
- Adjusts client service plans proactively for improved outcomes
- Empowers clients through strategic counseling, enhancing their problem-solving skills
- Evaluates client assessments to tailor individualized service strategies
Women's Assistant Basketball Coach
SUNY Delhi
Delhi, New York
10.2021 - 02.2022
- Assisted Head Coach in strategizing game plans and fostering player growth
- Conducted individual and group training sessions to improve player skills
- Evaluated player performance during games and practices, providing feedback to Head Coach
- Maintained order and security in the equipment room, managing distribution of supplies and uniforms
- Enhanced team performance by developing effective game strategies and training programs
- Provided continuous support and feedback, improving players' skills and confidence
- Managed and secured athletic equipment, ensuring readiness and compliance
- Implemented new scouting techniques to streamline recruit assessment
- Analyzed player data to inform coaching decisions and enhance gameplay
- Boosted team morale and performance through innovative training methods
Delivery Courier
FedEx International Ground
Brooklyn, New York
07.2019 - 12.2020
- Managed cargo loading and unloading operations
- Ensured timely delivery of packages
- Handled payment transactions effectively
- Maintained safety standards during deliveries
- Operated delivery vehicles proficiently
- Efficiently managed package delivery, enhancing route operations and customer satisfaction
- Maintained meticulous accuracy in cargo loading, ensuring safe and secure package handling
- Provided timely incident reports, supporting a safe work environment for all team members
- Optimized delivery processes by adopting innovative routing strategies, reducing delivery times
- Analyzed delivery routes for efficiency, significantly boosting on-time delivery rates
- Streamlined package tracking systems to enhance logistical accuracy
Fitness Center Staff
Delhi, New York
01.2020 - 05.2020
- Greet patrons and swipe their ID cards as they enter the fitness center
- Perform basic cleaning and organizational tasks
- Loan and use of recreational equipment
- Perform basic safety inspections of equipment and report concerns
- Provide supervision of individuals using the fitness center
- Ascertain to secure the use of the building after closing
- Responsible for opening facilities periodically
Game Day Operations
SUNY Delhi
Delhi, New York
08.2017 - 05.2020
- Managed game day operations at SUNY Delhi
- Coordinated with multiple teams for smooth execution
- Implemented innovative strategies to enhance audience experience
- Resolved operational challenges swiftly
- Boosted event efficiency by 20%
- Managed game operations, enhancing team efficiency and fan engagement
- Oversaw detailed setup and breakdown of game day events, ensuring accuracy
- Streamlined operations flow, significantly improving event execution
- Fostered a positive atmosphere during games, boosting team morale and spectator satisfaction
- Collaborated with multiple departments to enhance game day experiences for all attendees
- Increased event efficiency by 20% through strategic operational improvements
Group Leader
University Settlement
Brooklyn, New York
09.2017 - 10.2017
- Led after-school programs for 5-12 year-olds
- Ensured child safety during pick-up and closing
- Enhanced child development through engaging activities
- Orchestrated after-school programs, enhancing security during key operational hours
- Boosted facility security at critical times, ensuring safe child pick-up
- Aided in creating a secure environment for children during program closure times
- Implemented robust safety protocols during after-school activities
- Revamped child security measures for improved safety during after-school hours
- Spearheaded initiatives to foster child engagement, improving program participation by 20%
Eligibility and Compliance
Department Of Education
Queens, New York
- Ensured rigorous sanitation of school food programs in District 19, Brooklyn, NY
- Implemented innovative food safety standards
- Collaborated effectively with various schools for compliance
- Maintained meticulous food temperature checks
- Verified accurate meal counts with precision
- Ensured compliance and eligibility across multiple schools by rigorously monitoring food safety standards
- Boosted meal service accuracy and compliance in District 19 schools, enhancing overall food program integrity
- Analyzed and reported on meal service data to ensure adherence to health guidelines in Brooklyn schools
- Provided training and support to school cafeteria staff to uphold high standards of food safety and service
- Led initiatives to improve food program operations, setting new benchmarks for safety and compliance in education
- Streamlined food safety processes, reducing compliance issues
Education
Bachelors of Business Administration Degree - Recreation and Sports Management
State University of New York at Delhi
Delhi, New York05.2021
New York State Regents Diploma -
Erasmus Campus S.T.A.R Early College
Brooklyn, N.Y06.2017
Skills
- Crisis Intervention
- Case Management
- Interviewing skills
- Eligibility assessment
- Emotional awareness
- Human Resources
- Individualized counseling
- Client assessment
- Recruitment
Additionalinformation - Otherexperience
- Basketball Assistant Coach, Fort Greene Preparatory Academy, 2016-17
- Statistician, CHAMPS Basketball League, 2016-17
- NCAA Track and Field
Timeline
Case Manager II
Catholic Charities
08.2024 - Current
Caseworker
Department of Social Services
10.2022 - 08.2024
Women's Assistant Basketball Coach
SUNY Delhi
10.2021 - 02.2022
Fitness Center Staff
01.2020 - 05.2020
Delivery Courier
FedEx International Ground
07.2019 - 12.2020
Group Leader
University Settlement
09.2017 - 10.2017
Game Day Operations
SUNY Delhi
08.2017 - 05.2020
Eligibility and Compliance
Department Of Education
Bachelors of Business Administration Degree - Recreation and Sports Management
State University of New York at Delhi
New York State Regents Diploma -
Erasmus Campus S.T.A.R Early College
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