Angela Ignash
Commerce,Georgia
Summary
Focused and dedicated newly licensed insurance professional with 7 years of experience in customer service related jobs providing superior customer satisfaction. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Detail-oriented and able to learn new concepts quickly.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
WFG, World Financial Group
Commerce, GA
11.2023 - Current
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed fact-finding interviews to determine need for coverage.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
Furniture Designer
Self-Employed
Commerce, GA
10.2021 - Current
- Ensured compliance with applicable laws and regulations related to online commerce.
- Managed website content updates, including product descriptions and images.
- Developed processes to streamline order fulfillment, shipping and returns management.
- Scheduled automotive deliveries with vendors and customers.
- Worked with off-site locations to find desired items for customers.
- Monitored customer feedback through email, social media and surveys.
- Resolved customer complaints regarding sales and service.
- Coordinated with vendors to ensure timely delivery of products ordered from the online store.
- Managed customer service inquiries via phone, chat or email channels in a professional manner.
Professional Cleaner
Self-Employed
Commerce, GA
03.2016 - 01.2020
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Child Care Supervisor
YMCA Daycare
Winder, GA
02.2016 - 10.2018
- Created a positive learning environment through effective classroom management techniques.
- Ensured the health and safety of all children in the facility by adhering to established standards and regulations.
- Maintained up-to-date knowledge of relevant legal requirements related to child care operations.
- Addressed complaints from parents promptly and professionally while ensuring their concerns were heard.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Developed and implemented age-appropriate activities to stimulate physical, emotional, social, and intellectual growth of children.
- Instructed staff on proper child care techniques and strategies for dealing with difficult behaviors.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Lanier Technical College
Oakwood, GA03-2002
Some College (No Degree) - Healthcare Administration
Florida Institute of Technology-Melbourne
Melbourne, FLSkills
- Policy Renewals
- Customer Service
- Customer Follow-Up
- Client Relations
- Leads Prospecting
- Email Marketing
- Regulatory Compliance
- CRM Software
Affiliations
- Tennis player,
- Committed service in my church and community
- Gym enthusiast
- Furniture Designer/Artist
Accomplishments
- Pre-professional Ballerina at the Atlanta Ballet
- 3.9 GPA Senior Year
- 3.6 GPA at the Florida Institute of Technology
Certification
- GA Licensed Resident Agent - Accident & Sickness
- GA Agent - Life
Timeline
Insurance Agent
WFG, World Financial Group
11.2023 - Current
Furniture Designer
Self-Employed
10.2021 - Current
Professional Cleaner
Self-Employed
03.2016 - 01.2020
Child Care Supervisor
YMCA Daycare
02.2016 - 10.2018
GED -
Lanier Technical College
Some College (No Degree) - Healthcare Administration
Florida Institute of Technology-Melbourne