Angela Isaacson
Villas,NJ
Summary
Customer Service team member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused leader successful at promoting safety programs and mentoring team members on ways to avoid mishaps and accidents.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wawa Food Markets
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Gaiss Market
09.2021 - 06.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Team Leader
Greens Liquor
03.2020 - 09.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Daycare Assistant
Lower Cape May School District
09.2015 - 03.2020
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
Education
No Degree - General Studies
Atlantic Cape Community College
Mays Landing, NJ01.2011
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ06.2009
Skills
- Data Entry
- Consultative Sales
- Scheduling
- Information Security
- Complaint Resolution
Reference: Stan Markiewicz
Stan Markiewicz.
Phone: 609-4254660
.609-8865122
Relationship: Uncle.
Years Known: 34.
Retired Dentist.
Timeline
Customer Service Representative
Wawa Food Markets
06.2023 - 01.2024
Customer Service Cashier
Gaiss Market
09.2021 - 06.2023
Team Leader
Greens Liquor
03.2020 - 09.2021
Daycare Assistant
Lower Cape May School District
09.2015 - 03.2020
No Degree - General Studies
Atlantic Cape Community College
High School Diploma -
Lower Cape May Regional High School
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