Angela Ishoo
Kfarsaroun
Summary
Motivated and detail-oriented graduate from Lebanese International University (LIU) with a Bachelor’s degree in Management Information Systems. I bring a strong foundation in technology, problem-solving, and communication, combined with a passion for delivering exceptional customer experiences. My goal is to build a career where I can continuously improve customer satisfaction by providing efficient, empathetic, and solution-focused support, while contributing to the company’s reputation for excellence. I am eager to leverage my technical background and interpersonal skills to create positive interactions and exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shilajit.lb
Lebanon
06.2025 - Current
- Resolved customer inquiries and issues through effective communication across multiple channels.
- Processed orders and returns accurately, ensuring timely fulfillment for customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Junior Graphic Designer
Solo Production
Kfaraaka Al Koura
07.2024 - 05.2025
- Worked part time as a Junior Graphic Designer at Solo Production, Kfaraaka Al Koura.
- Designed visual assets for marketing campaigns, ensuring brand consistency across all platforms.
- Collaborated with senior designers to develop innovative graphic solutions for client projects.
Part time
Sneaks Club
South Lebanon
11.2023 - 06.2024
- Worked part time with an online shoe store based in South Lebanon.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Junior Graphic Designer
Boost Marketing Agency
Amioun Al Koura
01.2023 - 10.2023
- Junior Graphic Designer at Boost Marketing Agency, Lebanon Branch, Amioun Al Koura.
- Utilized Adobe Creative Suite to create high-quality graphics and layouts for print and digital media.
- Assisted in the development of social media graphics, enhancing online engagement and brand visibility.
- Designed website layouts, templates, and unique branded looks.
Education
Bachelor of Arts - Management Information System
LIU
Lebanon05-2026
Skills
- Customer relations
- Call center experience
- Customer satisfaction measurement
- Social Media Account Managing
- Marketing Calendar
- POS systems
- Team Work
- Multitasking / Time Management
- Written and oral communication skills
Languages
Arabic – Read and comprehend, Native Speaker
English – Read, write and comprehend well, Fluent.
Timeline
Customer Service Representative
Shilajit.lb
06.2025 - Current
Junior Graphic Designer
Solo Production
07.2024 - 05.2025
Part time
Sneaks Club
11.2023 - 06.2024
Junior Graphic Designer
Boost Marketing Agency
01.2023 - 10.2023
Bachelor of Arts - Management Information System
LIU