ANGELA JACKSON
Manteno,IL
Summary
Accomplished financial management and credit analyst professional with a proven record of excellence and a penchant for attention to detail. Interpersonal skills, integrity and a common-sense approach combined with high energy and a sense of humor to provide value to any professional organization. Established Collection Officer with Mobile home finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work.
Overview
17
17
years of professional experience
Work History
Legal Collection /Mobile Home Parks
Performance Equity Partners
11.2023 - Current
- Demonstrated expertise in applicable laws governing collections practices, serving as a resource for colleagues seeking guidance on complex cases or situations requiring special attention.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments involved in debt recovery efforts.
- Reduced outstanding debts by negotiating repayment plans with clients.
- Developed strong professional relationships with clients, attorneys, and other stakeholders involved in the collections process, fostering collaboration and cooperation toward shared goals.
- Ensured timely reporting of collection activities to management, supporting informed decision-making processes related to financial goals.
- Exceeded performance targets consistently through strategic planning and execution of effective collection campaigns.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Credit and Collection Coordinator
McKesson Pharmaceutical Corporation
01.2019 - Current
- Facilitate the collection of the company’s A/R by managing and maintaining good working relationships with customers and internal stakeholders, monitoring accounts, resolving past due balances, and promoting efficient payment processes
- Monitoring and communicating the credit/collection risk of existing customers
- Prepare reports for outstanding accounts
- Perform data entry and clerical duties including delivering information to customers
- Exercise good judgement and independent decision making
- Identify issues to improve processes for enhancement of timely payments and improved customer experiences.
Collections Manager
A.R.M. & Associates, Inc.
01.2016 - 01.2019
- Responsible for management of collections department and align day to day operations
- Meet organizational goals and client objectives by capitalizing on superior communication through portfolio management
- Manage business relationships by negotiating realistic payment plans with delinquent customers
- Manage and train employees to meet daily, weekly and monthly collection goals.
Branch Manager
World Finance Corporation
01.2013 - 01.2016
- Setup accounts for new, current and former customers
- Reach collection performance targets
- Evaluate financial risk and credit worthiness
- Achieve excellent employee retention through training, motivation and mentoring 6 direct reports
- Maintain a growth budget, bad debt budget and tax return budget.
Credit Analyst/Collections Specialist
Chicago Sun Times Media
01.2007 - 01.2013
- Coordinate and analyze credit files
- Serve as a liaison between clients and attorneys
- Research new accounts through reference checks and D&B reports to determine credit limits
- Manage A/R portfolio for small to large accounts
- Partner with Sales, Finance and Management to establish credit and collection procedures
- Investigate and resolve customer discrepancies
- Conduct file and payment audits.
Education
No Degree - Human Resources Management
Rasmussen University
Wisconsin Rapids, WI 05.2001 -
Skills
Windows
undefinedReferences
Furnished upon request
Timeline
Legal Collection /Mobile Home Parks
Performance Equity Partners
11.2023 - Current
Credit and Collection Coordinator
McKesson Pharmaceutical Corporation
01.2019 - Current
Collections Manager
A.R.M. & Associates, Inc.
01.2016 - 01.2019
Branch Manager
World Finance Corporation
01.2013 - 01.2016
Credit Analyst/Collections Specialist
Chicago Sun Times Media
01.2007 - 01.2013
No Degree - Human Resources Management
Rasmussen University
05.2001 -
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