Angela Jespersen
Melissa,TX
Summary
Dynamic Customer Service Representative with a proven track record at the Emergency Animal Hospital of Collin County, excelling in high-pressure environments with exceptional complaint resolution and multitasking abilities. Demonstrated adaptability and a calm demeanor, significantly enhancing client satisfaction and operational efficiency. Actively pursued continual learning to stay abreast of industry changes, showcasing a commitment to excellence and growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Emergency Animal Hospital of Collin County
Plano, TX
08.2021 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated animals during initial intake process.
- Maintained high accuracy in recording client and pet details.
- Handled financial transactions accurately.
- Managed responsibilities autonomously, ensuring timely and accurate outcomes.
- Demonstrated initiative in assuming responsibilities autonomously.
- Passionately pursued continual learning.
- Actively gathered information.
Customer Service Representative
Globe Life And Accident Insurance Company
Frisco, TX
01.2020 - 08.2021
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Advised customers on available coverage options that best fit their individual needs.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
Education
GED -
GED
Texas02-2007
Skills
- Multitasking and organization
- Calm demeanor
- Prioritization
- Recordkeeping strengths
- Account updating
- Scheduling
- Complaint resolution
- Tactful and diplomatic
- High-energy attitude
- Opening and closing accounts
- Call center experience
- Active listening
- Task prioritization
- Documentation
- Money handling
- Payment processing
- Client relations
- Courteous demeanor
- Staff training
- Professional telephone demeanor
- Adaptability and flexibility
- Call triaging
Timeline
Customer Service Representative
Emergency Animal Hospital of Collin County
08.2021 - Current
Customer Service Representative
Globe Life And Accident Insurance Company
01.2020 - 08.2021
GED -
GED
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