Angela Jewell
Woodbridge
Summary
A results-driven and highly adaptable professional with a proven track record of success in diverse environments. Possessing strong organizational, and communication skills, I leverage my work ethics and experience to solve complex problems and deliver outstanding performance. I am committed to continuous learning and thrive both independently and as part of a collaborate team.
Overview
35
35
years of professional experience
Work History
Station Manager
Washington Metropolitan Area Transit Authority, Metro
01.2007 - Current
- Oversaw daily metro rail station operations, ensuring compliance to opening/closing procedure with safety regulations and operational standards.
- Ensured regulatory compliance by maintaining accurate records, conducting audits on equipment, and addressing issues promptly.
- Streamlined communications with ROIC and other departments to improve overall efficiency within the station environment.
- Coordinate with internal departments to record equipment failures, and expedite repairs to reduce downtime and ensure reliability during peak hours of operation.
- Assist customer with fare purchases and trip planning, educate riders on routes, policies, and accessibility options.
- Complete incident/accident report per WMATA standard.
- Manage lost and found intake, documentation, and item disposition.
- In the event of an emergency or medical emergency dispatch, liaise with ROIC to confirm The correct response team's arrival.
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
01.2000 - 10.2007
- Ensured timely and safe transport of passengers across designated routes.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Communicated effectively with dispatch to report service delays and emergencies.
- Adhered to established schedules while optimizing route efficiency under varying conditions.
- Collected fares and assisted riders with transfers, accessibility needs, and route information.
Reimbursement Coordinator
Visiting Nurse Association of Washington, DC
05.1998 - 01.2000
- Coordinated reimbursement processes to ensure timely and accurate claims submissions.
- Managed communication with insurance companies to resolve billing discrepancies and expedite payments.
- Analyzed patient eligibility for services, enhancing accuracy in claims processing.
- Implemented workflow improvements, reducing claim rejection rates through systematic follow-up procedures.
Clinical Support Specialist
Visiting Nurses Association of Washington, DC
09.1997 - 05.1998
- Support the clinical director with calendar management and coordination for nurse, PT/OT, and speech therapists.
- Led initiatives to streamline communication between clinical departments, improving workflow efficiency.
- Trained physician's on software systems and supported new hires onboarding.
PRP/Group Home Manager
District of Columbia Community Services
06.1990 - 07.1997
- Led comprehensive care plans for residents, ensuring individualized support and advocacy.
- Oversaw daily operations, maintaining compliance with regulatory standards and best practices.
- Mentored staff, providing training on crisis intervention and behavior management techniques.
- Implemented quality improvement initiatives, enhancing service delivery and resident satisfaction.
Education
Bachelor of Arts - Psychology/Communication
Trinity Washington University
Washington, DC01-2002
Bachelor of Arts - Psychology/Communiction
University of The District of Columbia
Washington, DC08-1992
Skills
- Excellent organizational and time-management abilities
- Outstanding communication and interpersonal skills
- Capable of working both independently and collaboratively within a team
- Detail-oriented and adept at multitasking
Timeline
Station Manager
Washington Metropolitan Area Transit Authority, Metro
01.2007 - Current
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
01.2000 - 10.2007
Reimbursement Coordinator
Visiting Nurse Association of Washington, DC
05.1998 - 01.2000
Clinical Support Specialist
Visiting Nurses Association of Washington, DC
09.1997 - 05.1998
PRP/Group Home Manager
District of Columbia Community Services
06.1990 - 07.1997
Bachelor of Arts - Psychology/Communication
Trinity Washington University
Bachelor of Arts - Psychology/Communiction
University of The District of Columbia
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