Angela Jimenez
Nashville,TN
Summary
Hardworking and passionate Veterinary Technician with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant/Technician
Hermitage Animal Clinic
08.2022 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected blood samples for laboratory analysis.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
- Assisted veterinarians with euthanasia of animals.
Veterinary Assistant
Animal House Veterinary Hospital
05.2022 - 07.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Kept detailed records of animal treatments and medications.
- Handled cash or debit card payments when checking out clients.
Guest Service Representative
Blue Green Vacations
06.2021 - 05.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level of professionalism and discretion when dealing with guests.
Kennel Technician
Two Rivers Veterinary Hospital
08.2019 - 04.2021
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Invoiced patients accurately in line with charging guidelines.
- Supported office staff and operational requirements with administrative tasks.
Kitchen Steward
One Way General Contractors
11.2018 - 07.2019
- Washed utensils, cookware, dishes and trays.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Stepped into additional roles during busy times to boost coverage of important stations.
Stylist Apprentice
PetSmart
04.2018 - 08.2018
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Eligibility Specialist
Automated Health Systems
12.2016 - 08.2018
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
Sales Associate
Forever 21
09.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Stocking Associate
Southern Thrift
01.2016 - 08.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier
Walmart
02.2015 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Del Norte High School
Albuquerque, NMNo Degree - Business Management
Nashville State Community College
Nashville, TNSkills
- Animal Safety
- Lab Operations
- Client Education
- Medication Administration
- Appointment Scheduling
- Procedure Support
- Veterinary support
- Veterinary office administration
- Good Telephone Etiquette
- Flexible and Adaptable
Dancing, Family, Learning, Traveling
I love to dance Salsa and Bachata. I am currently taking classes to increase my skills in dance. I love spending quality time with family and doing activities together. I love learning new things and taking on new challenges. I also love to travel, I travel frequently with my family exploring new place or revisiting some old ones.
Timeline
Veterinary Assistant/Technician
Hermitage Animal Clinic
08.2022 - Current
Veterinary Assistant
Animal House Veterinary Hospital
05.2022 - 07.2022
Guest Service Representative
Blue Green Vacations
06.2021 - 05.2022
Kennel Technician
Two Rivers Veterinary Hospital
08.2019 - 04.2021
Kitchen Steward
One Way General Contractors
11.2018 - 07.2019
Stylist Apprentice
PetSmart
04.2018 - 08.2018
Eligibility Specialist
Automated Health Systems
12.2016 - 08.2018
Sales Associate
Forever 21
09.2016 - 01.2017
Stocking Associate
Southern Thrift
01.2016 - 08.2016
Cashier
Walmart
02.2015 - 07.2015
High School Diploma -
Del Norte High School
No Degree - Business Management
Nashville State Community College
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