Angela Andres
Knoxville,TN
Summary
Efficient logistics consultant with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of sales strategies and negotiation skills. Team-oriented and committed to improving efficiency and building client relationship.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freight Broker
Axle Logistics
Knoxville, TN
01.2024 - Current
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Monitored market and negotiated rates based on trends.
- Utilize CRM to generate and qualify leads in order to ensure pipeline remains healthy.
- Building early on relationships with prospects by providing follow emails and calls, allowing for new business.
Business Expert
US Cellular
Knoxville, TN
07.2021 - 12.2023
- Implemented successful selling strategies, encompassing recommendation of accessories and complementary purchases, thus leading to consistently being the store's top performer.
- Opened a new market of Spanish speaking customers for the store, which increased the store’s revenue.
- Managed business accounts as the store's Business Expert by meeting with local business to activate new accounts and ensuring the retention of current business accounts.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Managed customer accounts to secure customer satisfaction and repeat business.
Customer Service Representative
Kroger Marketplace
Powell, TN
07.2017 - 07.2021
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed and effectively managed large amount of cash for bill pays, money orders, and cashing checks.
Education
BBA -
The University of Arizona Global Campus
Chandler, AZ05.2025
Associates of Science -
Roane State Community College
Oak Ridge, TN05.2022
High School Diploma -
Powell High School
Powell, TN05.2019
Skills
- Strategic Sales Knowledge
- Fluent Spanish Speaker
- Microsoft Applications Proficiency
- Product Knowledge
- Team collaboration
- Positive Customer Engagement
- Data Entry
- Negotiation
- Account Management
- Cold-calling
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
- Continuous Improvement
- Problem-solving aptitude
Certification
BLS, OSHA 10, and CNA Certified
Additional Information
- Awards: Inducted as a member of National Honors Society
Timeline
Freight Broker
Axle Logistics
01.2024 - Current
Business Expert
US Cellular
07.2021 - 12.2023
Customer Service Representative
Kroger Marketplace
07.2017 - 07.2021
BBA -
The University of Arizona Global Campus
Associates of Science -
Roane State Community College
High School Diploma -
Powell High School