Angela Joerendt
Indiana,IN
Summary
Results-driven operations manager with a proven track record in enhancing customer satisfaction and streamlining processes. Expertise in financial and project management ensures efficient production and optimal resource allocation.
Overview
23
23
years of professional experience
Work History
Owner
Crafts By Angie
Indianapolis, IN
02.2022 - Current
- Managed daily operations to ensure efficient production and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, ensuring optimal stock levels and timely procurement of materials.
- Built strong relationships with suppliers to negotiate favorable terms and improve supply chain efficiency.
- Enhanced online presence through social media engagement and website optimization initiatives.
- Streamlined order processing systems, reducing turnaround time for customer orders.
Assistant Manager
Nazzal Inc ( Subway )
Indianapolis, IN
04.2003 - 02.2022
- Supervised daily operations to ensure optimal workflow and team efficiency.
- Trained and developed staff in customer service standards and operational procedures.
- Implemented inventory management systems to reduce waste and enhance stock accuracy.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Ensured compliance with health and safety regulations during food preparation processes.
- Collaborated with upper management to streamline operational strategies for improved performance.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Led team meetings to communicate objectives, share feedback, and foster a positive work environment.
Education
Associate of Science - Criminal Justice
Indiana Wesleyan University
Marion, IN05-2028
GED -
Ben Davis High School
Indianapolis, IN06-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Client service
- Staff management
- Business planning
- Marketing
- Staff hiring
- Team oversight
- Financial management
- Sales leadership
- Business administration
Timeline
Owner
Crafts By Angie
02.2022 - Current
Assistant Manager
Nazzal Inc ( Subway )
04.2003 - 02.2022
Associate of Science - Criminal Justice
Indiana Wesleyan University
GED -
Ben Davis High School