Angela Johannsen
Ames
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
24
24
years of professional experience
Work History
Quality Assurance Department (QUAD) Manager
Structurely
07.2023 - Current
- Oversee the Quality Assurance department in an AI software development company, ensuring all products, services, and customer interactions adhere to the highest quality standards
- Report directly to the Chief Technology Officer (CTO)
- Lead and manage the Quality Assurance team, directing all activities related to AI conversations and quality improvement
- Collaborate with the CTO and cross-functional teams on systems testing, validation, and overall product development
- Develop and execute a comprehensive quality assurance strategy that aligns with company objectives
- Actively monitor conversation channels and analysts in real time; implement systems and processes for 24/7 monitoring and analysis
- Collaborate with engineering to integrate quality assurance throughout the product development lifecycle; establish key quality metrics and deliver regular QA reports to leadership
- Contribute to sprint planning and research & development to optimize team processes and AI functionalities
- Manage hiring, scheduling, payroll, performance reviews, training, and reporting
- Successfully managed department budget and allocated resources to maximize productivity and profitability
Analyst (AI Trainer) + Lead
Structurely
05.2021 - 07.2023
- Supported AI systems in qualifying and nurturing online leads
- Assisted the QUAD Manager in overseeing quality assurance processes
- Responded to online leads in real-time across multiple channels, guiding conversations toward positive client outcomes
- Assisted the QUAD team, ensuring the effective execution of quality assurance processes
- Identified and implemented enhancements to AI conversations, improving natural language understanding and conversation flow
- Analyzed large datasets to identify trends and key areas for improvement, translating customer queries into actionable insights
Background Credentialist
PrescribeHire
01.2012 - 10.2021
- Conducted extensive research and reporting on potential new hires for companies, including credentialing in the medical field and background checks for financial institutions
Editor
Britt News-Tribune
02.2001 - 06.2009
- Supervised a weekly newspaper staff while managing editorial duties, including writing, photography, ad creation, page design, and overseeing all production
- Designed and paginated the newspaper, ensuring timely production
- Created advertisements and special sections, leading the design and production process
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency
Education
Northern State University
Aberdeen, SD01.1999
Des Moines Area Community College
Des Moines, IA01.1998
Skills
- AI Training
- Data Analysis
- Quality Assurance
- Metrics
- Analytical Thinking
- Problem Solving
- Communication
- Team Collaboration
- Process Improvement
Accomplishments
- Collaborated with a cross-functional team to develop a conversational analysis tracking system aimed at enhancing conversation flow and identifying system issues
- Lean Six Sigma Project Webinar Certification: Oregon State University
- Iowa Newspaper Association Awards: Over 20 awards, including Master Columnist, News Coverage, Photography, and Ad Design.
Timeline
Quality Assurance Department (QUAD) Manager
Structurely
07.2023 - Current
Analyst (AI Trainer) + Lead
Structurely
05.2021 - 07.2023
Background Credentialist
PrescribeHire
01.2012 - 10.2021
Editor
Britt News-Tribune
02.2001 - 06.2009
Des Moines Area Community College
Northern State University
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