Angela Johns

I assisted in the review of paper applications and reinstatements thru our third party administrator, Loomis. My duties included closing cases out in Core, creating customer services logs and uploading documents.

Made approval and denial decisions for life, health, other supplemental and Medicare supplement/disability plans. These decisions were based on the appropriate underwriting guidelines, which could require the review of medical records, prescription history, claims history and a telephone interview. If a case warranted further consideration. I was able to present it to our former medical director.

I also reviewed applications for the add-on of benefits, newborn add-on and/or other dependent using the procedures above.

I reviewed appeals and built strong communication relationships with the agent and/or agency, The Review may require medical documentation or documents.

Review of reinstatement applications to determine insurability. This may require a phone interview for additional information.

Previously worked closely with our third party administrator, EMSI. Assisted them with questions, guidance on procedures and in some cases finalization a decision.

Was available to assist an agent and/or the agency with questions regarding the underwriting process, health questions and in any way possible.

My duties included assisting the Chief Underwriter, as well as typing letters and, updating the memo book (memos with regulations and/or procedures).

Reviewed monthly reinsurance statements on life policies. If necessary would communicate with the reinsurance company to dissolve any discrepancies and provide resolutions to issues that may have arise.

Assisted the underwriters as needed. For example, answering and managed incoming calls while recording accurate messages for distribution to office staff.

Do the workload or absence of an individual was able to assist in the U-Note/APS and decline desk to keep the work flow going.

Processed decline letters according to procedures and state regulations.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Processed the underwriting notifications via fax to the agencies. Maintained and managed the follow-ups, communicated with the agent/agencies.

Processed the medical records request from the underwriters. The duties included contacting medical facilities, requesting records and maintains a timely follow up process.

Processed new applications. My duties included assigning a policy number based on the policy plan, arranging forms in appropriate order and assembling file jackets. Also, would assist with policy checking.

I was responsible for pulling files at the request of departments. Maintained the proper filling system once the files were returned.

Prior to this, I worked part time beginning April 1, 1991 matching checks for the claims department.