Summary
Overview
Work History
Education
Skills
Certification
serve safe manager certification
Timeline
Generic

Angela Johnson

Brookhaven,MS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Emmett's Outdoors
11.2023 - 03.2024
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented staff training programs, improving employee performance and team cohesion.

Buisness Owner

Angel's Eats
09.2021 - 09.2023
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Established strong customer relationships through excellent communication and attentive service.

Parts Manager

Emmett's Marine
03.2017 - 08.2021
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.

Sales Manager

Emmett's Marine
01.2014 - 03.2017
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Bookkeeper

Emmett's Marine
03.2012 - 03.2017
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Provided support during audits by supplying requested documentation promptly and accurately.

Education

High School Diploma -

Long Beach High School
Long Beach, MS
03.1987

Skills

  • Supply Management
  • Expense Reporting
  • Policy Development
  • Bookkeeping
  • Operations Management
  • Staff Management
  • Customer Service
  • Inventory Control

Certification

Serve Safe Manager Certification, Angel's Eats

serve safe manager certification

I acquired my Serve Safe Manager training in order to serve my customers in the safest way possible.

Timeline

Office Manager

Emmett's Outdoors
11.2023 - 03.2024

Buisness Owner

Angel's Eats
09.2021 - 09.2023

Parts Manager

Emmett's Marine
03.2017 - 08.2021

Sales Manager

Emmett's Marine
01.2014 - 03.2017

Bookkeeper

Emmett's Marine
03.2012 - 03.2017

High School Diploma -

Long Beach High School

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Angela Johnson