Summary
Overview
Work History
Education
Skills
Timeline
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Angela Johnson

Frisco,TX

Summary

Detail-oriented team player with strong communication and interpersonal skills for providing superior customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Gifted at fostering relationships and working/communicating with all types of personalities. Highly adept at training, managing and mentoring.

Overview

5
5
years of professional experience

Work History

Mobile Notary Loan Signing Agent

Angela Johnson Notary Texas
06.2023 - Current
  • Prepare error-free loan packages for mortgage transactions that lead to successful funding without delays or complications.
  • Display professionalism and excellent communication skills while interacting with clientele in variety of settings.
  • Perform thorough review of document contents before notarization, ensuring accuracy and completeness.
  • Manage appointment scheduling, resulting in timely service for clients and optimal use of work hours.
  • Provide exceptional customer service by addressing client concerns and answering questions promptly and accurately.
  • Ensure compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
  • Streamline document preparation process, reducing errors and efficiently completing signings within designated time frames.

Shift Lead Manager

Nothing Bundt Cakes
12.2022 - Current
  • Implement strategies for outside marketing to increase customer base.
  • Build relationships with customers and manage accounts to drive revenue and profit.
  • Cooperate with coworkers to improve customer experience and manage storefront.
  • Exercise composure under pressure and in escalated customer service scenarios.
  • Resolve customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Cultivate professional working relationships with peers and supervisors.
  • Coordinate merchandising, promote new products and increase brand awareness.
  • Train and mentor new employees to maximize team performance.

Campus Instructional Support Facilitator

Frisco Independent School District
08.2019 - 05.2022
  • 504 Coordinator/Testing Coordinator for elementary school campuses.
  • Coordinated referrals, evaluations, plans and reviews for students who needed accomodations or services due to a disability.
  • Facilitated training, communication, and collaboration among staff and families regarding disability rights and issues.
  • Scheduled and ran meetings to create and review student 504 plans.
  • Monitored the implementations and effectiveness of 504 plans and policies and managed the grievance procedures for complaints of noncompliance or discrimination.
  • Developed and implemented procedures for ensuring security and confidentiality of state-mandated testing programs and other assessments.
  • Directed test implementation and monitored testing activities to ensure procedures were followed and deadlines met.
  • Consulted with staff to provide appropriate testing accommodations for students receiving special services.

Education

Bachelor of Science - Education

Texas A&M University - Commerce
Commerce, TX
05.1994

Skills

  • Communication
  • Administrative
  • Marketing
  • Sales
  • Management
  • Critical Thinking
  • Problem Solving
  • Flexibility
  • Organization
  • Teamwork
  • Creativity
  • Emotional Intelligence

Timeline

Mobile Notary Loan Signing Agent

Angela Johnson Notary Texas
06.2023 - Current

Shift Lead Manager

Nothing Bundt Cakes
12.2022 - Current

Campus Instructional Support Facilitator

Frisco Independent School District
08.2019 - 05.2022

Bachelor of Science - Education

Texas A&M University - Commerce

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Angela Johnson