
Driven Account Manager with a proven track record at Discover Financial, I excel in client relationship building and strategic account planning. Leveraging skills in CRM software and customer satisfaction, I've successfully managed a 27-year portfolio, consistently generating revenue growth and maintaining compliance across 35 states. My approach combines effective team training with a focus on achieving tangible results.
Here at Discover I started out in CORE, then Skilled CORE, and now I am in the Professional CORE Department.
I am the Senior Account Human Resources Manager for my company. I make B2B outbound calls as well as receive inbound calls. I make sure that Employers stay in compliance with all of the new laws and Regulations essential to the business which consist of keeping them in compliance with trainings, webinars as well as materials to their Human Resources needs. I have been maintaining a 27 year portfolio that I built, and also I bring new clients in each year to manage all of their Human Resources Compliance needs while remaining their single point of contact contracted through over 35 States along with their local Chambers of Commerce. Also my responsibilities include training employers to be incompliance with the new laws and regulations while educating them.
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Client Relationship Management
Customer Satisfaction
Relationship Building
Strategic Planning
Goal-Oriented
Relationship building and management
Sales Development
Account oversight
Client Relationship Building
Issue Resolution
Networking skills
Account development
Team Training
Goals and performance
Documentation And Reporting
Project Management
Client rapport
Customer Relationship Management (CRM)
Strategic Account Planning
Sales Reporting
Contract Negotiation
Operations
Account Servicing
Marketing
Revenue Generation
Client Development
CRM Software
New account creation
Revenue Growth