Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Johnson

Chicago,IL

Summary

Driven Account Manager with a proven track record at Discover Financial, I excel in client relationship building and strategic account planning. Leveraging skills in CRM software and customer satisfaction, I've successfully managed a 27-year portfolio, consistently generating revenue growth and maintaining compliance across 35 states. My approach combines effective team training with a focus on achieving tangible results.

Overview

28
28
years of professional experience

Work History

Account Manager

Discover Financial
Chicago, IL
06.2022 - Current

Here at Discover I started out in CORE, then Skilled CORE, and now I am in the Professional CORE Department.

Senior Account Executive/Sales Manager

American Chamber of Commerce Resources
Chicago, IL
06.1996 - 01.2024

I am the Senior Account Human Resources Manager for my company. I make B2B outbound calls as well as receive inbound calls. I make sure that Employers stay in compliance with all of the new laws and Regulations essential to the business which consist of keeping them in compliance with trainings, webinars as well as materials to their Human Resources needs. I have been maintaining a 27 year portfolio that I built, and also I bring new clients in each year to manage all of their Human Resources Compliance needs while remaining their single point of contact contracted through over 35 States along with their local Chambers of Commerce. Also my responsibilities include training employers to be incompliance with the new laws and regulations while educating them.

Education

High School Diploma -

Central High School
Baton Rouge, LA
05.1988

Skills

    Account Management

    Customer Service

    Teamwork and Collaboration

    Client Relations

    Client Relationship Management

    Customer Satisfaction

    Relationship Building

    Strategic Planning

    Goal-Oriented

    Relationship building and management

    Sales Development

    Account oversight

    Client Relationship Building

    Issue Resolution

    Networking skills

    Account development

    Team Training

    Goals and performance

    Documentation And Reporting

    Project Management

    Client rapport

    Customer Relationship Management (CRM)

    Strategic Account Planning

    Sales Reporting

    Contract Negotiation

    Operations

    Account Servicing

    Marketing

    Revenue Generation

    Client Development

    CRM Software

    New account creation

    Revenue Growth

Timeline

Account Manager

Discover Financial
06.2022 - Current

Senior Account Executive/Sales Manager

American Chamber of Commerce Resources
06.1996 - 01.2024

High School Diploma -

Central High School
Angela Johnson