Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angela Jones

Flushing,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Genesee Ceramic Tile Distributors
07.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Diploma -

Flushing High School
Flushing, MI
06.1994

Skills

  • Credit Card Payment Processing
  • Business Development Understanding
  • Active Listening
  • Customer Relations
  • Sales Expertise
  • Order Fulfillment
  • Freight Operations
  • Retail Sales Customer Service
  • Report Preparation
  • Account Management
  • Report Transcription
  • Product Organization
  • Delivery Scheduling
  • Customer Service
  • Order Processing
  • Shipping Procedures Understanding
  • Team Development
  • Problem-Solving Ability

Timeline

Customer Service Representative

Genesee Ceramic Tile Distributors
07.2021 - 08.2023

Diploma -

Flushing High School

Similar Profiles

CREATE PROFILE
Angela Jones