Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Jones

Shreveport ,Louisiana

Summary

My name is Angela Jones, I'm from Mansfield, LA. I graduated from Mansfield High School in 2009. I have been living in Shreveport for 11 years. I have attended and completed two programs at Southern University in Shreveport. I completed a program for Health Information Management, and I have completed my certification as a Medical Coding Specialist. I finished both programs in 2024 and am now looking for jobs. I am eager to learn more from what I have gained from school. I believe in personal growth. I am willing to listen and learn. I am a team player who can work well with others.

Overview

Work History

Stocker

Walmart
08 2018 - Current
  • Overnight stocker.
  • Make sure that shelves are fully stocked with new items
  • Have to be able to lift up to 30lbs
  • Able to go in other areas and finished task in a timely matter.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.

Customer Service Representative

Teleperformance USA
08 2015 - 07 2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Help the customer get information regarding their health plan benefits, claims, and authorization.
  • Had to work in a fast pace environment. To where so many calls had to be taken daily.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Fast Food Worker

Pizza Hut
09 2013 - 08 2015
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Fast Food Worker

Wendy's
07 2011 - 12 2012
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Education

Associate - Health Information Technology

Southern University At Shreveport
Shreveport, LA
05.2025

Certification - Medical Coding Specialist

Southern University At Shreveport
Shreveport, LA
05.2025

High School Diploma -

Mansfield High School
Mansfield, LA
05.2009

Skills

  • EMR / EHR
  • Records management
  • Medical Records Management
  • 3M Encoder
  • Teamwork and Collaboration
  • Using microsoft word
  • Customer services
  • Medical terminology understanding

Timeline

Stocker

Walmart
08 2018 - Current

Customer Service Representative

Teleperformance USA
08 2015 - 07 2018

Fast Food Worker

Pizza Hut
09 2013 - 08 2015

Fast Food Worker

Wendy's
07 2011 - 12 2012

Associate - Health Information Technology

Southern University At Shreveport

Certification - Medical Coding Specialist

Southern University At Shreveport

High School Diploma -

Mansfield High School

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Angela Jones