Angela Jones
Washington
Summary
Dedicated Guest Service Specialist with strong empathy and exceptional communication skills. Proven track record in enhancing guest satisfaction and driving team collaboration to resolve complaints efficiently.
Overview
33
33
years of professional experience
Work History
Guest Service Specialist
Akin LLP
Washington, DC
04.2009 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Collaborated with team members to streamline communication between departments, enhancing guest satisfaction.
- Trained new staff on company policies, procedures, and best practices for guest interactions.
Mailroom Assistant
Merrill Corporation
Washington, DC
08.2006 - 03.2009
- Coordinated daily mail distribution to ensure timely delivery of correspondence and packages.
- Managed inventory of mailing supplies to maintain efficient operations and reduce shortages.
- Trained new staff in mailroom procedures, promoting adherence to safety and operational protocols.
- Streamlined sorting processes to enhance workflow efficiency and minimize delays in mail processing.
Mailroom Coordinator
Covington & Burling
Washington, DC
02.1993 - 08.2004
- Coordinated daily mail distribution, ensuring timely delivery across departments.
- Managed incoming and outgoing shipments, maintaining organization and efficiency in mailroom operations.
- Implemented tracking systems for packages, improving accountability and reducing loss incidents.
- Trained new staff on mailroom procedures, enhancing team performance and operational consistency.
- Reduced delivery time for incoming and outgoing mails through effective coordination with carriers.
Education
High School Diploma -
Eastern Senior High School
Washington DC06-1991
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Customer service
Timeline
Guest Service Specialist
Akin LLP
04.2009 - Current
Mailroom Assistant
Merrill Corporation
08.2006 - 03.2009
Mailroom Coordinator
Covington & Burling
02.1993 - 08.2004
High School Diploma -
Eastern Senior High School