Open To Work
Angela Jones
Customer Service Professional
Sacramento
Work Preference
Summary
Detail-oriented individual with extensive experience in customer service and sales. Skilled in problem-solving and maintaining positive customer relations, contributing to improved service satisfaction and operational efficiency. Ready to leverage expertise to enhance customer experiences.
Overview
26
26
years of professional experience
Work History
Independent Contractor
Amazon Flex, Door Dash, Uber
Sacramento
07.2023 - Current
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Coordinated with customers to ensure timely delivery and service satisfaction.
- Navigated routes using mobile apps for optimized delivery efficiency.
- Managed time effectively to complete multiple deliveries within tight schedules.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Adapted quickly to changing situations and adjusted plans as needed during shifts.
Customer Service Cashier
Walmart
Phoenix
09.2021 - 07.2023
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers with product inquiries and service-related questions.
- Ensured accurate cash handling and balanced cash register at end of shifts.
- Maintained a clean and organized checkout area for optimal customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
Customer Service Sales Representative/Office Manager
Phoenix Piano Moving
Phoenix
01.2000 - 08.2021
- Assisted customers in selecting moving services for piano transportation.
- Coordinated schedules with clients to ensure timely service delivery.
- Provided detailed information about services and pricing options available.
- Documented service requests and maintained accurate customer records.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Processed orders, forms, applications, and requests.
- Negotiated prices and set up contracts to finalize sales agreements.
- Maintained records of customer interactions and transactions.
- Compiled reports on overall customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Managed daily office operations for a busy piano moving company.
Education
Psychology
Purdue University
West Lafayette, IN02.2019
General Studies
Mira Costa College
Oceanside, CA01.1999
Business Administration
Maricopa Community Colleges, Phoenix College
Phoenix, AZ01.1996
Skills
- Customer relations management
- Product and service sales
- Acquiring customers
- Complaint resolution
- Order processing
- Database management
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Strong interpersonal skills
- Relationship management
- Customer coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor
Amazon Flex, Door Dash, Uber
07.2023 - Current
Customer Service Cashier
Walmart
09.2021 - 07.2023
Customer Service Sales Representative/Office Manager
Phoenix Piano Moving
01.2000 - 08.2021
Psychology
Purdue University
General Studies
Mira Costa College
Business Administration
Maricopa Community Colleges, Phoenix College