ANGELA JOSLEN
Post Office Box 162, Crockett
Summary
Passionate and accomplished Co-Owner of A&B Oil and Lube, with a track a record of exceptional customer service and profitability. Office Manager of Lawrence Realty with over 8 years of expertise in optimizing operations, enhancing client engagement, team collaboration, problem-solving, and attention to detail. Offers a strong foundation in banking and lending practices with over 6 years of experience, coupled with leadership and innovative problem-solving abilities, focusing on business expansion and and operational excellence. Business professional skilled in strategic planning and financial oversight with a proven ability to drive growth through effective leadership. Expertise in communication, problem-solving, and adapting to evolving business needs. Known for reliability and strong commitment to organizational success. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.
Overview
11
11
years of professional experience
Work History
Co-Owner
A&B Oil and Lube, LLC.
01.2020 - Current
- Maintain compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Ensure accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Negotiate with suppliers to secure favorable terms, boosting profitability.
- Oversee marketing efforts to drive business operations forward.
- Analyze profits to identify trends, enhancing financial strategies for growth.
- Improve customer satisfaction ratings by consistently delivering high-quality products and services.
- Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Office Manager
Lawrence Realty
10.2017 - Current
- Manages office operations, including overseeing phone and email inquiries, ensuring efficient communication and response time, customer satisfaction, and improving client engagement.
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Verifies the authenticity of all documentation submitted.
- Implement quality control measures for property listings and marketing materials, ensuring accuracy and compliance with industry standards.
- Streamlines office operations by implementing efficient filing systems and organizational strategies.
- Streamlines document handling and processing, reducing turnaround time for client inquiries and requests.
- Coordinates marketing efforts, enhancing property visibility and business presence.
- Coordinates with real estate agents and clients to facilitate smooth property transactions and enhance customer satisfaction.
Mortgage Loan Officer
Carrington Mortgage Services, LLC.
12.2016 - 10.2017
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Assessed borrower's financial situations to determine appropriate mortgage products and loan structure.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Commercial Lending Assistant
Pioneer Bank
03.2015 - 12.2016
- Assisted commercial lending officers with client communications, document preparation, and loan closing procedures while ensuring accuracy in all transactions.
- Processed and reviewed commercial loan applications, maintained client documentation, and coordinated with underwriters to ensure compliance with lending policies.
- Ensured compliance with all regulatory requirements throughout the lending process, minimizing legal risks.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Bank Teller / Cash Vault Teller
First National Bank of Huntsville
09.2013 - 03.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Managed vault transactions, ensuring security and compliance, improving branch efficiency.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Counted and packaged currency and coins, removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
No Degree - Agricultural Business And Management
Sam Houston State University
Huntsville, TXHigh School Diploma -
Lovelady High School
Lovelady, TX05.2012
Skills
- Office Management
- Teamwork and Collaboration
- Customer Service
- Communication
- Problem Solving
- Adaptability
- Organization
- Strategic Thinking
- Creative Problem Solving
- Conflict Resolution
- Goal Oriented
- Reliable
Timeline
Co-Owner
A&B Oil and Lube, LLC.
01.2020 - Current
Office Manager
Lawrence Realty
10.2017 - Current
Mortgage Loan Officer
Carrington Mortgage Services, LLC.
12.2016 - 10.2017
Commercial Lending Assistant
Pioneer Bank
03.2015 - 12.2016
Bank Teller / Cash Vault Teller
First National Bank of Huntsville
09.2013 - 03.2015
No Degree - Agricultural Business And Management
Sam Houston State University
High School Diploma -
Lovelady High School
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