Angela Juarez
Franklin,WI
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
4
4
years of professional experience
Work History
Office Assistant
Juarez Truck and Trailer Repair LLC
Franklin, WI
08.2023 - Current
- Managed and delivered invoices in a timely fashion to meet monthly payment deadlines
- Scheduled and organized schedules on a personal calendar
- Opened, sorted, and distributed incoming correspondence, including faxes and emails
- Handled heavy incoming mail and packages; ensured proper distribution
- Provided quality customer support by following up on customer requests and resolving complaints to promote customer satisfaction and create additional business opportunities
- Balanced monthly vendor statements and closed out monthly sales invoices
Telecommunicator
Village of Glenview
Glenview, IL
10.2024 - 03.2025
- Participated in training sessions to stay abreast of new technologies
- Operated two-way radios, cellular phones and other communications equipment
- Recorded incident reports, including details of the incident and response
- Monitored emergency and non-emergency communications for police, fire and medical services
- Managed and resolved customer complaints in a timely manner
- Prepared and submitted reports on communication activities
- Utilized appropriate protocols to respond to emergency calls
- Monitored incoming and outgoing radio transmissions
- Generated reports on communication activities and response times
Stylist
JCPenney Salon
Milwaukee, WI
05.2023 - 08.2023
- Educated clients about the best styling techniques to use for their hair type
- Assisted with customer service, including greeting clients, answering phones and scheduling appointments
- Developed strong relationships with clients to ensure return business
- Maintained a safe and healthy work environment by following state and local regulations
- Practiced excellent time management to ensure efficient and timely services
Shift Lead
Culvers
Racine, WI
08.2021 - 01.2023
- Trained, coached, and mentored staff members to ensure smooth new program adoption
- Responsible for maintaining a safe production area environment during each shift, training others as needed
- Responsible for holding store keys to open and close in the absence of management, as necessary
- Answered customer questions and complaints in a positive and attentive manner
- Responsible for all production needs within a safe, productive teamwork environment
- Handled cash and card transactions
Education
Associate - Cosmetology
Glenview Technical College
Racine, WI12.2022
Skills
- Invoice management
- Time management
- Scheduling appointments
- Calendar management
- Client interaction
Languages
- English, Native
- Spanish, Native
Timeline
Telecommunicator
Village of Glenview
10.2024 - 03.2025
Office Assistant
Juarez Truck and Trailer Repair LLC
08.2023 - Current
Stylist
JCPenney Salon
05.2023 - 08.2023
Shift Lead
Culvers
08.2021 - 01.2023
Associate - Cosmetology
Glenview Technical College