SARAH GATICA
Los Angeles,CA
Summary
Detail-oriented office professional with experienced customer services, processes customer inquiries and concerns, and updates clients on claims. Experienced in maintaining accurate repair and customer records, supporting office operations, and delivering customer care. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Office Assistant
Yosemite Auto Body Shop Corp.
Los Angeles, CA
01.2025 - Current
- Coordinated appointment scheduling and responded to customer inquiries to facilitate clear office communications and enhance customer experience.
- Prepared customer invoices and processed charges for shop services, ensuring accurate billing and prompt payment collection.
- Process payments using a credit card terminal, print receipts, and provide copies to customers.
- Maintain accurate vehicle repair records and customer information.
- Assisted technicians with managing parts inventory and processing orders to maintain efficient workflow and support repair operations.
- Use CCC ONE to create initial vehicle-damage estimates for customers and insurance companies and support repair documentation.
Guest Advocate
Target
Los Angeles, CA
08.2023 - 12.2024
- Delivered customer service by promptly answering questions and resolving concerns, enhancing guest satisfaction.
- Assisted guests in locating products, contributing to a seamless shopping experience.
- Coordinated with team members on promotional setups and ensured organized sales-floor areas, supporting operational efficiency.
- Maintained knowledge of sales and promotions, return policies and security practices.
General Merchandise Associate
Target
Los Angeles, CA
10.2022 - 08.2023
- Guided customers in product selection and resolved inquiries to enhance shopping experience.
- Organized merchandise displays to ensure accessible product presentation and attract customer interest.
- Executed floor moves and maintained displays to keep sales areas well-stocked and visually appealing.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Bachelor of Arts -
San Francisco State University
San Francisco, CAAssociate of Arts - Liberal Arts
Santa Monica College
Santa Monica, CASkills
- Invoicing and payments
- Invoice management
- Credit card terminal operation
- CCC ONE software
- Data entry
- Appointment scheduling
- Inventory management
- Document management
- Customer service
- Bilingual communication
References
- Carolina Negrete - Yosemite Auto Body (Office Assistant) (323) 424-1125
- Katelynn Young - Target (Manager) (310) 738-2109 Katelynnlakyoung@gmail.com
- Shanae Wise - Target (Team Member)(760) 622-1442
Timeline
Office Assistant
Yosemite Auto Body Shop Corp.
01.2025 - Current
Guest Advocate
Target
08.2023 - 12.2024
General Merchandise Associate
Target
10.2022 - 08.2023
Bachelor of Arts -
San Francisco State University
Associate of Arts - Liberal Arts
Santa Monica College