MICHELE SIERRA
Rialto,USA
Summary
Detail-oriented Administrative Assistant with extensive experience supporting operations through effective scheduling, customer communication, billing, and financial record-keeping. Proficient in QuickBooks and skilled in managing invoicing, expense tracking, customer payments, and collections to ensure seamless financial operations. Recognized for maintaining accurate job records and providing reliable office support to executive leadership, including the President and CFO. Seeking to leverage expertise in a dynamic environment that fosters professional growth and collaboration.
Overview
21
21
years of professional experience
Work History
Office/Administrative Assistant
Anaheim Fence, Inc
Montclair, CA
05.2024 - Current
- Record daily business expenses in QuickBooks, ensuring accurate job and account allocation
- Digitally file and organize receipts, invoices, and financial documents for easy retrieval
- Create and process customer estimates, invoices, payments, and deposits using QuickBooks
- Track accounts receivable and conduct customer payment follow-ups and collections
- Answer customer inquiries regarding fence installations, repairs, pricing, and billing
- Schedule installation and repair crews and coordinate daily job calendars
- Prepare estimates, work orders, and job documentation
- Provided administrative support to President, CFO, and field staff
- Maintain organized job files, contracts, and customer records
- Maintain Sales email and correspondence, promptly and professionally
Barista
Starbucks
Rialto, CA
12.2018 - 06.2022
- Greeted customers as they arrive and assisted them with their orders paying close attention to detailed preferences.
- Provided quality beverages, whole bean coffee and food products consistently for all customers by adhering to all recipe and presentation standards.
- Maintained a calm demeanor during periods of high volume, customer discrepancies, or limited staffing issues. Utilized strong problem solving skills to assist, resolve or dissolve such situations.
- Ready store for opening by managing daily shipments, checking inventory and restocking supplies, preparing displays, and managing store cleanliness and preparedness for guests.
Personal Assistant
Ramsey Avery Co.
Sherman Oaks, CA
01.2015 - 09.2017
- Created and maintained records, databases, and filing systems; updated records daily, cataloging personal inventory and properties, and secure private documents.
- Ran personal and business errands as requested.
- Helped with daily time management, appointment attendance, and transportation.
- Provided administrative support as needed and assisted with special projects as required in a support capacity.
- Managed private household or personal-related tasks. Childcare arrangements: coordinated schedule for child, including school, extracurricular activities, and Pet care: managed appointments for pet grooming, veterinary visits, and ensuring pets were cared for.
- Took part in private family matters and even confidential business, with the utmost discretion, ensuring that no confidential details were disclosed inappropriately.
Executive Director
Crescenta Valley Chamber of Commerce
La Crescenta, CA
07.2013 - 12.2013
- Office Manager: handled Accounts Payable and Receivables, Collections, filing, organizing, maintained Chamber records, prepared monthly profit and loss statements and managed staff.
- Event Planner of Chamber events such as: fundraisers, recognition banquets, monthly mixers, and business expos.
- Answered directly to the Chamber President and Board of Directors. Organize and prepare monthly board meetings.
- Answered multi-line phones and assisted community members, residents and business owners.
Broker Sales Representative
Quest Components, Inc.
CA
07.2005 - 07.2013
- A Department Lead, acted as a direct contact between the Broker Sales department and management. Responsible for tracking, organizing and communicating any departmental issues and/or successes to management. Composed spreadsheet reports that exemplify sales status records for management review.
- Provided product fulfillment services to more than 50 customer accounts daily via e-mail, telephone, and fax communication.
- Expert in sourcing goods and making recommendations that provided high quality, competitively priced products.
Education
Bachelor of Arts - Psychology
California State University
Long Beach05.2004
Associates of Arts Degree -
Mount San Antonio College
Walnut05.2002
High School Diploma -
San Dimas High School
San Dimas, CA06.2000
Skills
- QuickBooks (Estimating, Invoicing, Expenses, Payments, Collections)
- Recording & Tracking Business Expenses
- Digital Receipt Filing & Documentation
- Customer Payments & Accounts Receivable
- Collections & Payment Follow-Ups
- Construction & Fencing Office Support
- Scheduling Crews & Job Calendars
- Estimates & Billing
- Data Entry & Record Management
- Microsoft Office (Word, Excel, Outlook)
- Google Suite
- Phone & Email Communication
ADDITIONAL STRENGTHS
- Accurate and detail-focused with financial data
- Comfortable handling customer billing and payment discussions
- Strong organization and time management skills
- Reliable, dependable, and professional
Timeline
Office/Administrative Assistant
Anaheim Fence, Inc
05.2024 - Current
Barista
Starbucks
12.2018 - 06.2022
Personal Assistant
Ramsey Avery Co.
01.2015 - 09.2017
Executive Director
Crescenta Valley Chamber of Commerce
07.2013 - 12.2013
Broker Sales Representative
Quest Components, Inc.
07.2005 - 07.2013
Bachelor of Arts - Psychology
California State University
Associates of Arts Degree -
Mount San Antonio College
High School Diploma -
San Dimas High School