Claudia Michelle Ramirez
El Paso,Tx
Summary
Dynamic Administrative Assistant with proven expertise at El Paso Snax Vending Co, excelling in financial reporting and QuickBooks management. Recognized for enhancing operational efficiency through meticulous inventory management and exceptional customer service. Adept at problem-solving and fostering client relations, ensuring seamless business operations and compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
El Paso Snax Vending Co
El Paso, Tx
05.2024 - Current
- Manage weekly and monthly financial reports, including commission tracking, and QuickBooks entries.
- Handle secure money counting, and maintain oversight of the company safe.
- Conduct outside errands, including bank deposits, acquiring change, and coordinating with suppliers.
- Order and restock products such as ice cream and vending supplies, ensuring smooth daily operations.
- Support tax documentation and reporting for business compliance.
- Coordinated schedules and appointments for management and staff meetings.
- Assisted in inventory management by tracking supplies and placing orders.
- Prepared reports and documents for internal communication and client inquiries.
- Handled customer inquiries via phone and email with professionalism.
- Supported team members by providing administrative assistance on various projects.
- Maintained office equipment by scheduling repairs and preventative maintenance.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Call Service Representative
Alorica
El Paso, Texas
08.2023 - 05.2024
- Assisted customers with inquiries and resolved issues promptly.
- Utilized company software to track customer interactions and manage accounts.
- Educated customers on issues with new features and benefits effectively.
- Escalated complex issues to appropriate departments for resolution.
Cashier/ Waiter
Jackie's Mexican Restaurant
El Paso, Texas
01.2023 - 07.2023
- Maintained cleanliness and organization of the cash register area and dining space.
- Assisted customers with menu selections and provided excellent service throughout their visit.
- Handled cash, credit, and debit payments while ensuring transaction security.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Monitored inventory levels of supplies at the register and notified management as needed.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
Education
High School Diploma -
Bel Air High School
El Paso, TX05-2023
Some College (No Degree) - Medical Assistant Program
Southwest University
El Paso, TXSome College (No Degree) - Medical Laboratory Science
El Paso Community College
El Paso, TXSkills
- QuickBooks
- Financial reporting
- Tax preparation
- Deposits
- Safe and cash handling
- Utilities Payments
- Credit Card Expenses
- Money counting
- Customer service
- Client relations
- Inventory management
- Supply ordering
- Certified Microsoft Office specialist in Excel, Word, Outlook
- Appointment scheduling
- Problem solving
- Attention to detail
- Time management
- Team support
- Data entry
- Office supply management
- Office administration
- Mail handling
- Social media and promotions
- Deadline oriented
- Invoice processing
- Multitasking and prioritization
- Critical thinking
Certification
- Microsoft Expert
- CPR Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Elementary
References
References available upon request.
Timeline
Administrative Assistant
El Paso Snax Vending Co
05.2024 - Current
Call Service Representative
Alorica
08.2023 - 05.2024
Cashier/ Waiter
Jackie's Mexican Restaurant
01.2023 - 07.2023
High School Diploma -
Bel Air High School
Some College (No Degree) - Medical Assistant Program
Southwest University
Some College (No Degree) - Medical Laboratory Science
El Paso Community College