Kathleen Gress
Vacaville,CA
Summary
Dedicated and personable professional with over 20 years of customer service experience. Highly organized with strong communication skills, adept at managing phone systems, scheduling, and delivering exceptional customer service. Passionate about building positive relationships and improving customer satisfaction.
Overview
26
26
years of professional experience
Work History
Office Assistant
Cal West Carpentry
Vacaville, CA
03.2021 - 12.2024
- Managed office operations including phone systems, scheduling, and customer service.
- Handled customer inquiries, ensured timely responses, and provided solutions to customer needs.
- Managed billing and invoicing processes, ensuring accuracy and timely follow-ups.
- Coordinated appointments, meetings, and job site schedules, maintaining organized records.
Manager of Operations
Solano Athletic Clubs
Fairfield, CA
04.1999 - 08.2013
- Managed two health clubs, overseeing 50+ employees and ensuring efficient operations.
- Responsible for scheduling staff, handling payroll, and maintaining employee records.
- Worked with a diverse clientele, including adults and children, ensuring a positive experience.
- Managed club openings and closings, ensuring facilities were prepared and operational.
- Led the team in customer service, promoting memberships and assisting with customer inquiries.
Education
Associate of Arts -
Solano Community College
Fairfield, CA06-2002
High School Diploma -
Armijo High School
Fairfield, CA06-2000
Skills
- Customer Service: 20 years of experience handling inquiries, solving issues, and improving client satisfaction
- Communication: Proficient in phone, email, and in-person communication
- Organization & Scheduling: Skilled at managing complex schedules and organizing appointments
- Billing & Invoicing: Experience handling billing, invoicing, and payments
- Team Leadership: Experience managing teams and overseeing employee schedules and payroll
- Problem-solving: Capable of resolving issues and ensuring customer satisfaction
Timeline
Office Assistant
Cal West Carpentry
03.2021 - 12.2024
Manager of Operations
Solano Athletic Clubs
04.1999 - 08.2013
Associate of Arts -
Solano Community College
High School Diploma -
Armijo High School