Angela Julander
Holladay,UT
Summary
Customer service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Team leader proficient in using independent decision-making skills, sound judgment, and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Empire Merchandise Company
09.2020 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Food Industry Worker
Sapa Investment Group
03.2017 - 09.2020
- Participated in regular trainings to stay current on industry best practices and trends.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Assistant Account Manager
Command 7
07.2016 - 07.2017
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Managed client relationships, resulting in increased retention and loyalty.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Coordinated closely with internal teams to ensure timely and accurate delivery services to clients.
Education
High School Diploma -
Northridge High School
Layton, UT06.2008
Skills
- Administrative Skills
- Account Management
- Inventory Control
- Workflow Planning
- Schedule Management
- Team Leadership
- Customer Relations
- Team Training and Development
- Vendor Relationships
Timeline
General Manager
Empire Merchandise Company
09.2020 - Current
Food Industry Worker
Sapa Investment Group
03.2017 - 09.2020
Assistant Account Manager
Command 7
07.2016 - 07.2017
High School Diploma -
Northridge High School
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