Summary
Overview
Work History
Education
Skills
Timeline
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ANGELA JULANDER

Cottonwood Heights,UT

Summary

Customer service focused individual; dedicated to delivering positive experiences. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Excels in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.

Overview

9
9
years of professional experience

Work History

Operations Manager

Empire Merchandise Co.
Salt Lake City, Utah
09.2020 - Current
  • Strengthen partnerships with customers and providers to enhance business growth.
  • Oversee community markets for networking.
  • Manage orders, social media, employee education/reviews, scheduling, hiring, merchandising.
  • Created and compiled critical resources in an Employee Handbook: Processes & Procedures, Product Information, and Urgent/Legal Matters.

Host/Server/Barback

Sapa Investment Group
Salt Lake City, Utah
03.2017 - 07.2020
  • Adapted efficiently to multiple roles within the company.
  • Facilitated team efficiency during peak hours, reducing client wait periods.
  • Participated in regular training sessions to stay updated on industry best practices and trends.
  • Cultivated positive referrals through exceptional rapport with patrons.

Account Manager

Command 7
Salt Lake City, Utah
05.2016 - 07.2017
  • Rehabilitated accounts through prompt response to situations and inquiries.
  • Executed tasks successfully within a strict schedule.
  • Generated improved client account retention rates.

Education

Cannabis Sommelier Certification -

01.2021

Crystal Healing Therapy -

01.2018

Registered Bartender -

01.2013

Loss Prevention -

01.2010

High School Diploma -

01.2008

Master of Herbalism

Centre of Excellence

Skills

  • Client Account Management
  • Prioritization and time management
  • Supplier Relationship Management
  • Troubleshooting and problem solving
  • Operational Shift Planning
  • Team Coordination & Development
  • Business Networking

Timeline

Operations Manager

Empire Merchandise Co.
09.2020 - Current

Host/Server/Barback

Sapa Investment Group
03.2017 - 07.2020

Account Manager

Command 7
05.2016 - 07.2017

Cannabis Sommelier Certification -

Crystal Healing Therapy -

Registered Bartender -

Loss Prevention -

High School Diploma -

Master of Herbalism

Centre of Excellence

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