ANGELA JULANDER
Cottonwood Heights,UT
Summary
Customer service focused individual; dedicated to delivering positive experiences. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Excels in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
9
9
years of professional experience
Work History
Operations Manager
Empire Merchandise Co.
Salt Lake City, Utah
09.2020 - Current
- Strengthen partnerships with customers and providers to enhance business growth.
- Oversee community markets for networking.
- Manage orders, social media, employee education/reviews, scheduling, hiring, merchandising.
- Created and compiled critical resources in an Employee Handbook: Processes & Procedures, Product Information, and Urgent/Legal Matters.
Host/Server/Barback
Sapa Investment Group
Salt Lake City, Utah
03.2017 - 07.2020
- Adapted efficiently to multiple roles within the company.
- Facilitated team efficiency during peak hours, reducing client wait periods.
- Participated in regular training sessions to stay updated on industry best practices and trends.
- Cultivated positive referrals through exceptional rapport with patrons.
Account Manager
Command 7
Salt Lake City, Utah
05.2016 - 07.2017
- Rehabilitated accounts through prompt response to situations and inquiries.
- Executed tasks successfully within a strict schedule.
- Generated improved client account retention rates.
Education
Cannabis Sommelier Certification -
01.2021
Crystal Healing Therapy -
01.2018
Registered Bartender -
01.2013
Loss Prevention -
01.2010
High School Diploma -
01.2008
Master of Herbalism
Centre of Excellence
Skills
- Client Account Management
- Prioritization and time management
- Supplier Relationship Management
- Troubleshooting and problem solving
- Operational Shift Planning
- Team Coordination & Development
- Business Networking
Timeline
Operations Manager
Empire Merchandise Co.
09.2020 - Current
Host/Server/Barback
Sapa Investment Group
03.2017 - 07.2020
Account Manager
Command 7
05.2016 - 07.2017
Cannabis Sommelier Certification -
Crystal Healing Therapy -
Registered Bartender -
Loss Prevention -
High School Diploma -
Master of Herbalism
Centre of Excellence
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