Shawn Pierce
Bremerton,WA
Summary
Accomplished Account Specialist and Producer with 5+ years of managing accounts and building strong client relationships. I have a passion for delivering excellent customer service to clients. Excellent communicator and dependable team player. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions. Motivated individual with experience in customer service and sales. Excellent eye for detail, enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Policy Management Expertise Client Account Management Judgment and Decision-Making Verbal and Written Communication Coaching and Mentoring Account and Territory Management Cultivated and maintained strong business relationships with new and existing accounts. Established new business opportunities and maintained current business through engagement Managed, renewed, and delivered client solutions Drove revenue growth through account profitability and customer satisfaction Addressed customer inquiries and concerns using extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Operations Manager
Jaws Logistics
Bremerton, WA
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure the effectiveness of operational processes.
- Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
Account Specialist
NCSA
Remote
04.2023 - Current
- Engaged clients with positive, enthusiastic, and professional approach
- Identified client needs and strategic direction and provided roadmaps for growth
- Educated customers on features and benefits of products and provided demonstrations
- Addressed customer inquiries and concerns using extensive product knowledge
- Engaged with customers to better understand needs and requirements and find appropriate solutions
- Built strong customer relationships with new and existing customers by providing excellent customer support
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
Producer
AWL
Remote
09.2021 - 02.2023
- Consecutive Top 10 producer in the company
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Exceeded corporate quotas for monthly policy sales
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maximized customer retention by resolving issues quickly
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Independent Agent
Globe Life Insurance
Houston, TX
09.2019 - 09.2021
- Closed and managed 900+ company account
- Identified and solicited sales prospects in agency databases
- Finalized sales and collected necessary deposits
- Prepared and reviewed insurance applications to verify compliance with regulations
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Cross-sold insurance products to existing clients to reach sales targets
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Maintained high standards of customer service by building relationships with clients
- Created detailed sales presentations to communicate product features and market data
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
- Assisted with design and implementation of various employee benefits programs
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Managed accounts to retain existing relationships and grow share of business
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Dispatcher
McClinton Energy
Odessa, TX
05.2015 - 08.2015
Education
Bachelor of Science - May 2017
Prairie View A & M University
Skills
- Policy Management Expertise
- Client Account Management
- Judgment and Decision-Making
- Verbal and Written Communication
- Coaching and Mentoring
- Account and Territory Management
- Data Analysis
- Performance monitoring
- Business Planning
- Organizational Management
- Customer Service
- Customer Retention
- Business Development
- Staff Management
Languages
English
Timeline
Operations Manager
Jaws Logistics
04.2024 - Current
Account Specialist
NCSA
04.2023 - Current
Producer
AWL
09.2021 - 02.2023
Independent Agent
Globe Life Insurance
09.2019 - 09.2021
Dispatcher
McClinton Energy
05.2015 - 08.2015
Bachelor of Science - May 2017
Prairie View A & M University
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