Bethany First
Cleveland
Summary
Outgoing and resourceful, I bring a strong background in maintaining client relations and possess in-depth understanding of education, coupled with skills in operations and client relationship management. I'm dedicated to driving business growth and achieving impactful results.
Overview
7
7
years of professional experience
Work History
Operations Manager
Phonics In Motion
12.2022 - 11.2024
- Served as the main point of contact, managing and delegating tasks in response to employee and client needs.
- Organized in-person and virtual professional development trainings throughout Cleveland and created customizable presentations for our trainers.
- Created comprehensive documents for teachers to reference, encouraging consistent scaffolding of literacy routines.
- Frequently visited schools and classrooms to assess, guide, and cement the foundations of our program, as to ensure success.
- Served as a reliable contact for teachers to answer questions and to offer advice as it pertained to their literacy routines.
Coordinator of Client Growth and Relations
Phonics In Motion
08.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing and resolving concerns via email and social media platforms.
- Created a community portal and webinar for clients to increase engagement and spark further interest in program offerings.
- Championed internal efforts focused on elevating employee understanding of client needs, promoting a culture centered around excellent customer service delivery.
- Captured new customers by optimizing business strategies and by participating in networking events.
- Continually maintained and improved company's reputation and positive image in markets served.
- Demonstrated leadership skills in managing projects from concept to completion.
In-House Substitute
Hathaway Brown School
02.2021 - 02.2022
- Served as a long-term substitute in grades PK-4.
- Collaborated with colleagues to develop lesson plans and to foster efficient and differentiated instruction in the absence of lead teachers.
- Quickly adapted to the school's mission and to individual teachers' and students' needs.
- Monitored student performance and provided feedback to inform instruction.
- Implemented opportunities that encouraged creative collaboration and problem-solving among students.
Owner
Revere Gift Wrapping + Paperie
02.2023 - Current
- Created a model, from the ground up, for my at-home creative business.
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
Residential House Manager
The Barlage And Roj Families
08.2017 - 10.2024
Education
Bachelor of Arts - Speech And Hearing
Cleveland State University
Cleveland, OH12.2019
Skills
- Professional Networking
- Client Relations Retention
- Marketing Strategies
- Collaboration Outreach
- Client Account Management
- Business Growth Initiatives
- Schedule Management
- Branding Identity Development
Timeline
Owner
Revere Gift Wrapping + Paperie
02.2023 - Current
Operations Manager
Phonics In Motion
12.2022 - 11.2024
Coordinator of Client Growth and Relations
Phonics In Motion
08.2021 - 12.2022
In-House Substitute
Hathaway Brown School
02.2021 - 02.2022
Residential House Manager
The Barlage And Roj Families
08.2017 - 10.2024
Bachelor of Arts - Speech And Hearing
Cleveland State University
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