Quinten Scott
Nashville,TN
Summary
Transformational manager and analytical problem-solver skilled in team building and motivation. Leverages independent decision-making and sound judgment to drive organizational success. Committed to enhancing employee engagement and performance through effective training and morale-building initiatives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Operations Manager
Ferguson Fire and Fabrication
05.2026 - Current
- Coordinated cross-functional teams to resolve bottlenecks and support on-time order fulfillment.
- Implemented process improvements that increased workflow consistency across shop and field operations.
- Oversaw warehouse, inventory, and material flow to maintain accurate job readiness.
- Monitored safety practices and reinforced compliance with fire protection fabrication standards.
- Directed staffing priorities, workload distribution, and performance expectations for operational teams.
- Evaluated operational issues and adjusted resources to maintain productivity and service quality.
- Partnered with sales, estimating, and production teams to support accurate project execution.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upscaling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Leadership Program (SLP)
Ferguson Enterprises Inc.
06.2024 - 05.2026
- Completed Ferguson’s competitive Sales Leadership Program, gaining cross-functional exposure to sales, operations, supply chain, fabrication, and showroom environments
- Rotated through branch operations, inside/outside sales, and customer service, developing a full understanding of Ferguson’s end-to-end business model
- Built and managed customer relationships across contractor, commercial, and residential segments, supporting quoting, order fulfillment, and account growth initiatives
- Collaborated with branch leadership to develop sales strategies, manage inventory, and implement process improvements
- Analyzed sales performance and customer trends to inform data-driven decisions at branch level
- Partnered with internal teams (Waterworks, Fire & Fabrication, Showroom, and Distribution Centers) to deliver integrated customer solutions
- Gained hands-on experience with ERP systems, pricing tools, and CRM platforms to manage orders, bids, and customer accounts
- Participated in leadership development training focused on communication, negotiation, time management, and people leadership
- Led special projects focused on enhancing operational efficiency and customer experience
- Developed a strong working knowledge of plumbing, HVAC, waterworks, fire protection, and fabrication products
- Branch & Warehouse Operations
- Managed inventory control and forecasted demand to meet customer needs.
- Logistics & Delivery Coordination
- SOP Development & Execution
- Continuous Improvement
- Utilized leadership and analytical skills to improve team outcomes.
- KPI & Performance Tracking
- Facilitated teamwork across functions to achieve shared goals.
- Safety & Compliance
- ERP & Operational Systems
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Executive Assistant to CEO
Stone Resource Group
06.2023 - 01.2024
- Provided administrative support by drafting and editing emails, memos, and communications to enhance executive's correspondence.
- Maintained comprehensive records of all transactions and communications to ensure accuracy and compliance.
- Performed minor accounting duties, including bookkeeping and budgeting, to support financial operations.
- Scheduled meetings, sent reminders, and coordinated catering.
- Answered phone calls politely and professionally, ensuring a positive experience for callers.
- Answering phone calls in a polite and professional manner
- Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
- Collaborated with the CEO in managing rental properties and served as an Airbnb host for various locations.
- Managed CEO calendar, prioritizing meetings, deadlines, and executive commitments.
- Coordinated domestic and international travel, including itineraries, accommodations, and logistics.
- Streamlined administrative workflows, improving responsiveness across executive operations.
- Maintained organized records, expense reports, and sensitive documents with discretion.
- Liaised with internal teams and external partners to support leadership objectives.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Used advanced software to prepare documents, reports, and presentations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Founder
Phase 1473 LLC
12.2022 - 04.2023
- Website Development
- Developed and managed social media accounts to increase brand visibility and engagement.
- Designed company logo for branding purposes
- Created detailed buyer personas to inform targeted marketing strategies.
- Drop shipping
- Keep up with social trends to attract the younger generation as well as relate the company values.
- Managed drop shipping operations for online sales
- Researched social trends to align with company values.
- Operated an online clothing store to reach a wider audience
- Defined company vision, priorities, and long-term growth strategy.
- Led business operations, improving workflows and decision-making across functions.
National Account Executive
Soliant Health Care Staffing Agency
08.2022 - 04.2023
- Conducted effective cold calls to generate leads and drive sales in business-to-business (B2B) and business-to-consumer (B2C) settings, contributing to revenue growth.
- Managed full cycle recruiting process including sourcing, interviewing, and hiring candidates.
- Customer Relationship Management program experience
- Demonstrated familiarity and understanding of the unique challenges and dynamics within the healthcare industry and educational institutions.
- Addressed customer inquiries, resolved issues, and ensured customer satisfaction through exceptional interpersonal and communication skills.
- Performed marketing research to analyze industry trends and customer preferences.
- Utilized customer relationship management program to streamline client interactions and enhance data management.
- Managed national client relationships and aligned staffing solutions with evolving healthcare workforce needs.
- Developed account strategies to expand service adoption across multi-site healthcare organizations.
Server, Bartender, Assistant Manager
Rosey Baby Restaurant
06.2021 - 09.2021
- Promoted to Assistant Manager/Lead
- Managed Restaurant Operations and Inventory
- Promoted to Bar Attendant
- Customer Service & Cashier Experience
- Oversaw restaurant operations and coordinated inventory management to ensure smooth service
- Mitigated tensions during service interactions
- Maintained focus on details during busy shifts
- Adapted quickly to high-pressure situations
- Managed bar and dining service, balancing drink preparation, order accuracy, and guest pacing.
- Mixed cocktails, poured beverages, and maintained consistent drink quality throughout service.
Secretary- Epsilon Chi Chapter at Mississippi State University
Lambda Chi Alpha Fraternity
01.2020 - 12.2020
- Master of Ceremony for Watermelon Fest for Feeding America Philanthropy
- Tracked attendance for mandatory events to ensure participation compliance
- Coordinated events for brotherhood members to foster community engagement.
- Coordinated can collection efforts for Feeding America, contributing to community support
- Organized fundraising initiatives for alumni donations, enhancing chapter resources
- Recorded chapter meeting minutes and distributed accurate summaries to executive board members.
- Managed chapter correspondence, routing communications between officers, alumni, and university contacts.
Lifeguard
Columbus Air Force Base
01.2018 - 01.2020
- Oversaw facility maintenance and safety protocols to ensure a secure environment
- Maintained sanitation standards for facility and equipment to promote health and safety
- Managed facility opening and closing procedures to maintain a safe and organized environment.
- Demonstrated attention to detail in high-energy environments to enhance guest experience
- Proper sanitation of the facility and equipment
- Trusted to independently open and close the facility
- Attentive to detail in high energy environments
- Deescalating situations & Customer Service
- Served as a federal employee, contributing to government operations and support.
Education
No Degree - Sales
Sales Legacy MasterClass
OnlineBBA - Business Administration with concentrations in Marketing, Management, and Real Estate
Mississippi State University
Starkville, MS05-2022
Skills
- Operations management
- Logistics
- Inventory management
- Warehouse operations
- Operational efficiency
- Business Process Improvement
- Decision-making
- Project Coordination
- Policy implementation
- Vendor sourcing
- Orientation processeson
- Staff training
- Employee onboarding
- Customer service
- Accounting Record Analysis
- Data Analytics
- Market Analysis
- Digital Marketing Strategy
- E-commerce Optimization
- Business Management
- Business Marketing
- Entrepreneurship
- Professional Networking
- Team leadership
- Leadership Development
- Problem-solving
- Goal setting
- MS Office
- Invoice processing
- MS Office suite
- MS Office
- Maintaining compliance
- Sales Strategy Implementation
- Warehouse operations
- Negotiation
- Vendor sourcing
- Sales Strategy Implementation
Affiliations
- Member of the Georgia Real Estate Investors Association
- National Beta Club Member
- Future Business Leaders of America Member
Certification
Georgia Bartender License, Google Display Ads Certification- 2021, Google Search Ads Certification- 2021, Fundamental Digital Marketing Certification- 2021
Education
MSU Freshman Academic Excellence Scholarship, MSU Colvard Future Leader Scholarship, General Hap Arnold Grant/Scholarship, Air Force Aid
Training
- Sales Legacy Course with Patrick Dang
- Sales Strategies & Tactics
- Sales Skills
- Lead Generation
- Cold Calling
- Remote Sales
Timeline
Operations Manager
Ferguson Fire and Fabrication
05.2026 - Current
Sales Leadership Program (SLP)
Ferguson Enterprises Inc.
06.2024 - 05.2026
Executive Assistant to CEO
Stone Resource Group
06.2023 - 01.2024
Founder
Phase 1473 LLC
12.2022 - 04.2023
National Account Executive
Soliant Health Care Staffing Agency
08.2022 - 04.2023
Server, Bartender, Assistant Manager
Rosey Baby Restaurant
06.2021 - 09.2021
Secretary- Epsilon Chi Chapter at Mississippi State University
Lambda Chi Alpha Fraternity
01.2020 - 12.2020
Lifeguard
Columbus Air Force Base
01.2018 - 01.2020
No Degree - Sales
Sales Legacy MasterClass
BBA - Business Administration with concentrations in Marketing, Management, and Real Estate
Mississippi State University