Angela Julian
Memphis,TN
Summary
I have been in the Service Industry all of my life whether it be in industry sales, restaurant service, or restaurant management. I have a solid history of managing teams and know how to achieve results. I am here applying for a server or management position, wherever I can be of service to you.
Being the only manager at Napa Cafe, 5 Star Restaurant, has been no small feet. I've learned a great deal in operations and customer service.
Overview
22
22
years of professional experience
Work History
Manager
Napa Cafe
5101 Sanderlin Ave, Suite122
09.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Person
Tom Williams BMW
Birmingham, AL
02.2010 - 11.2014
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Number Sales Person 2 months in a row.
Real Estate Agent
HPH Homes
Birmingham, AL
07.2006 - 01.2009
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Server
Bottega Restaurant
Birmingham, AL
01.2003 - 05.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Alabama Real Estate License
01-2006
No Degree -
University of Memphis
Memphis, TN01-1986
High School Diploma -
Germantown High School
Germantown, TN01-1981
Skills
- Customer service
- Time management
- Decision-making
- Operations management
Timeline
Manager
Napa Cafe
09.2019 - Current
Sales Person
Tom Williams BMW
02.2010 - 11.2014
Real Estate Agent
HPH Homes
07.2006 - 01.2009
Server
Bottega Restaurant
01.2003 - 05.2006
Alabama Real Estate License
No Degree -
University of Memphis
High School Diploma -
Germantown High School