Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA KEATON

Houston,TX

Summary

Results-driven professional with extensive experience in customer service, sales, and data entry. Proven ability to set and meet goals, handle customer inquiries, and manage time effectively. Seeking a role as a Customer Service/Customer Support Specialist to leverage skills in customer care and support to enhance team performance and client success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

CDK Global
REMOTE, TX
07.2024 - Current
  • Make appointments with customers to come into the dealership to have their vehicle serviced for regular maintenance.
  • Convince customers to return to the dealership to make a purchase.
  • Document customer interactions in the CRM system efficiently.
  • Analyzed feedback to improve service delivery and client satisfaction.
  • Meet weekly metrics with appointment completition,hot alerts, and AHT

Customer Care Representative

Alight Solutions
REMOTE, TX
02.2023 - 03.2024
  • Explained rollover and runout eligibility period to members with their for their claims.
  • Sent out emails to update cost and plan information.
  • Reviewed and resolved insurance claim overpayments.
  • Processed and verified data.
  • Provided technical support to members with password and access issues for their account.

Collections/Customer Service Representative

CMI Group
Remote
01.2021 - 02.2023
  • Processed payments and updated account information in the system.
  • Managed customer inquiries regarding account balances and payment options.
  • Assisted customers in resolving billing issues and payment disputes.
  • Educated clients about payment plans and financial solutions available.

Enumerator

U.S.Census Bureau
Houston, TX
07.2020 - 10.2020
  • Go door to door to collect census data
  • Interview several respondents for correct data
  • Control several language barriers to get information

CDL(Class B)

Spring ISD Transportation
Houston, TX
03.2015 - 08.2020
  • Drive all age groups to and from school in a safety
  • Perform pre- / post-trips for safety of vehicle
  • Follow all safety regulations in the state of Texas

Education

High School Diploma -

L.W.Higgins High School
LA
08.1998 - 05/2001

Skills

  • Data entry
  • Sales
  • Customer Service
  • Collections
  • Customer Support
  • Communication skills
  • Conflict resolution
  • Inbound call handling

Timeline

Customer Service Representative

CDK Global
07.2024 - Current

Customer Care Representative

Alight Solutions
02.2023 - 03.2024

Collections/Customer Service Representative

CMI Group
01.2021 - 02.2023

Enumerator

U.S.Census Bureau
07.2020 - 10.2020

CDL(Class B)

Spring ISD Transportation
03.2015 - 08.2020

High School Diploma -

L.W.Higgins High School
08.1998 - 05/2001
ANGELA KEATON