Angela Keaton
Summary
Hospitality professional with 14 years of experience in restaurant and event management. Expertise in supervising high-volume operations, enhancing guest experiences, and ensuring seamless service during large banquets. Proven track record in fostering team collaboration and maintaining high service standards, resulting in increased guest retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PM Supervisor/Banquet Captain
Pipestem Resort State Park
Pipestem, West Virginia
06.2021 - 05.2026
- Supervised evening restaurant and banquet operations, contributing to increased guest satisfaction in fast-paced environment
- Coordinated staff to deliver seamless service during high-volume events and busy shifts, enhancing overall guest experience
- Managed banquet setup and execution for events with 300+ guests, ensuring timely food service and operational efficiency
- Assisted with training new employees on service standards and procedures
- Resolved guests' concerns professionally while maintaining a positive dining experience
- Maintained organization, communication, and teamwork during high volume shifts
Assistant Manager
Kobe Asian Fusion
Fayetteville, West Virginia
06.2020 - 06.2021
- Supervised staff and facilitated team communication, ensuring seamless shift operations
- Collaborated with management to sustain operational efficiency during high-volume shifts and busy weekends
- Managed opening and closing duties, cash handling, and restaurant organization
- Assisted in staff training and upheld quality service standards
- Delivered excellent customer service, resolving guests' concerns to enhance dining experience
- Assisted with daily restaurant operations in a fast-paced dining environment
Education
High School Diploma -
Summers County High School
Hinton05-1997
Skills
- High-volume dining management
- Event coordination
- Food service expertise
- Cash handling proficiency
- Customer service excellence
- Team leadership skills
- Multitasking ability
- Conflict resolution techniques
- Communication skills
- Lead staff trainer
Certification
West Virginia Food Service Worker's Permit, 07/10/26
Timeline
PM Supervisor/Banquet Captain
Pipestem Resort State Park
06.2021 - 05.2026
Assistant Manager
Kobe Asian Fusion
06.2020 - 06.2021
High School Diploma -
Summers County High School