Juantonio Westbrook
Atlanta,GA
Summary
Accomplished Banquet Captain and Server at Max Lager's Wood-Fired Grill And Brewery, adept in venue coordination and guest relations, significantly enhancing client satisfaction and repeat business. Leveraged team management and banquet setup skills to streamline operations, fostering a supportive environment that boosted staff development and event success.
Overview
18
18
years of professional experience
Work History
Banquet Captain and Server
Max Lager's Wood-Fired Grill And Brewery
Atlanta, GA
07.2005 - 09.2023
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Replenished condiments and other supplies at tables and service bars.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Processed customer payments to accurately record transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
Server
White Oak Kitchen And Cocktails
Atlanta, GA
07.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor Of Arts - Political Science
Georgia State University
Atlanta, GA12.2004
Skills
- Team Management
- Banquet Setup
- Team member development
- Staff Leadership
- Guest Relations
- Table setting expertise
- Venue coordination
- Conflict and Complaint Resolution
- Team Player
- Food station setup
- Time Management
- High-volume dining
- Professional and Courteous
- Service Coordination
- Customer Service
- Food Running
- Food and beverage pairings
- Guest Interaction
- Dining area maintenance
- Banquet Coordination
- Kitchen Communication
- Bill computation
- Menu Memorization
- Cash Handling
- Point of sale operation
- Wine service
- Food Delivery
- Order Expediting
- Payment Processing
Timeline
Server
White Oak Kitchen And Cocktails
07.2020 - 03.2022
Banquet Captain and Server
Max Lager's Wood-Fired Grill And Brewery
07.2005 - 09.2023
Bachelor Of Arts - Political Science
Georgia State University