Maria Del Pilar Gallego
West Palm Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience in Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Banquet Captain Server
Doubletree By Hilton Hotel
01.2007 - Current
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Liaised with venue management to monitor logistics and timelines.
- Supervised and mentored kitchen and serving staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Catering Assistant (Server )
Sandy James Fine Food &Productions
10.2002 - Current
Education
Graduate in Early Childhood Education - Education of Individuals in Elementary Special Education Programs
Cooperative University of Colombia
Medellin, Colombia11.1980
Skills
- Staff Leadership
- Team Member Development
- Staff Management
- Staff Supervision
- Employee Development
- Guest Experience Management
- I am a lead trainer
Timeline
Banquet Captain Server
Doubletree By Hilton Hotel
01.2007 - Current
Catering Assistant (Server )
Sandy James Fine Food &Productions
10.2002 - Current
Graduate in Early Childhood Education - Education of Individuals in Elementary Special Education Programs
Cooperative University of Colombia
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