Shayna Gering
Summary
Banquet Captain with over 8 years of robust experience in hospitality management, specializing in event planning and team leadership. Proficient in orchestrating large-scale banquets, ensuring meticulous attention to detail for up to 400 guests, and enhancing service efficiency through innovative strategies. Demonstrates strong capabilities in guest engagement, reservation management, and team mentorship, aiming to elevate event execution and guest satisfaction. Supported mental health treatment plans through diligent patient monitoring and care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Banquet Captain
Dream Hotel
10.2022 - Current
- Leading server team in high-pressure banquet settings
- Efficiently manage and serve at large banquets up to 400 guests, enhancing guest satisfaction and streamlining operations.
- Meticulously oversee setup and service, ensuring every detail meets high standards for events.
- Lead a team with a focus on supportive guidance and strong collaboration to deliver exceptional service.
- Passionately engage with guests to create a memorable and personalized dining experience at every event.
Assistant Manager & Server
The Ainsworth
09.2020 - 10.2022
- Proficient in POS systems and cash handling, ensuring accurate transactions.
- Excel in multitasking in high-pressure environments, ensuring professional and courteous service for high-volume venue.
- Enhanced operational efficiency by optimizing staff scheduling and workflow.
- Mentored new staff, significantly improving their performance and confidence.
Hostess/ Server/ Banquet Captain
Nashville Underground
07.2019 - 02.2020
- Efficiently managed guest relations and streamlined banquet setups at Nashville Underground, enhancing customer satisfaction.
- Provided exceptional support in team settings, ensuring smooth service delivery and positive guest experiences.
- Adopted innovative service strategies that improved efficiency and guest engagement during high-volume events.
- Spearheaded seamless banquet setups, boosting event efficiency at Nashville Underground.
Certified Trainer/ Bartender
Hooters
01.2017 - 02.2019
- Recognized as Regional Hooters Girl of the Year 2018
- Demonstrated exceptional customer service and team collaboration.
- Enhanced brand image through personal representation
- Maintained high standards in cocktail presentation, enhancing guest experience.
Travel Nurse
Cascade Health Services
09.2015 - 01.2018
- Adapted to new facilities and cities daily, demonstrating flexibility
- Exhibited proficiency in temporary placement roles within healthcare
- Maintained high-quality care standards in dynamic work settings
- Enhanced patient outcomes by adapting swiftly to diverse healthcare environments.
- Fostered team cohesion in delivering patient care across 35+ facilities.
Certified Medical Assistant
Valley Health Care Center
10.2011 - 01.2017
- Effectively handled medication administration responsibilities, ensuring patient safety.
- Elevated patient care by administering medication accurately and monitoring vitals.
- Supported mental health treatment plans through diligent patient monitoring and care.
- Passionately delivered daily care, ensuring patient comfort and safety.
Education
Associate in Psychology -
Highland Community College
Highland, KS05.2016
Skills
- Fast Learner
- Event Planning
- Guest Engagement
- Reservation Management
- Team Management
- Hospitality Management
- Service Efficiency
- Problem-solving
Certification
- Certified ServSafe
- TABC Certified
Timeline
Server/Banquet Captain
Dream Hotel
10.2022 - Current
Assistant Manager & Server
The Ainsworth
09.2020 - 10.2022
Hostess/ Server/ Banquet Captain
Nashville Underground
07.2019 - 02.2020
Certified Trainer/ Bartender
Hooters
01.2017 - 02.2019
Travel Nurse
Cascade Health Services
09.2015 - 01.2018
Certified Medical Assistant
Valley Health Care Center
10.2011 - 01.2017
Associate in Psychology -
Highland Community College
Similar Profiles
Alexandra SchroaderAlexandra Schroader
Bartender at Dream HotelBartender at Dream Hotel
Maisy OwenMaisy Owen
Bartender at Dirty Little Secret-Dream HotelBartender at Dirty Little Secret-Dream Hotel
Zubayer ChowdhuryZubayer Chowdhury
Customer Service Assistant at Dream Hotel New YorkCustomer Service Assistant at Dream Hotel New York