Jacob Austin
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server/Banquet Captain
Duke’s at La Jolla
03.2022 - Current
- Captaining Banquet events for 3+ years with anywhere from 30-150 people in attendance
- Training staff members on how to perform all necessary banquet duties
- Receiving guests from across the nation and globe and creating meaningful connections with them.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Yard House
09.2021 - 03.2022
- Learned over 100 beers and their qualities then using that information to provide top recommendations to guest
Server/Manager In Training
Lazy Dog Restaurants, San Diego
11.2019 - 09.2021
- Learning from regional and local general manger on how to efficiently accomplish large tasks
- Being in charge of expo station at kitchen and running floor manager responsibilities
- Developing team members as a trainer
- Collaborated with kitchen staff to deliver timely and accurate orders.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Adapted quickly to changing restaurant demands during peak hours.
- Resolved guest complaints professionally, enhancing customer satisfaction levels.
Busser/Catering
San Diego Zoo Global
05.2016 - 11.2019
Education
Bachelor of Science - Political Science
San Diego State University
09.2025
Skills
- Rapid situational adjustment
- Skilled in coordinating large and small events
- Fine dining expertise
- Enhanced service with minimal resources
- Maintained strong partnerships with guests and event planners for successful event execution
- Strong understanding of various software platforms
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Menu memorization
Timeline
Server/Banquet Captain
Duke’s at La Jolla
03.2022 - Current
Server
Yard House
09.2021 - 03.2022
Server/Manager In Training
Lazy Dog Restaurants, San Diego
11.2019 - 09.2021
Busser/Catering
San Diego Zoo Global
05.2016 - 11.2019
Bachelor of Science - Political Science
San Diego State University
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