Ashley Maxwell
Jacksonville Beach,FL
Summary
Proactive Server and Banquet Captain with a strong work ethic and extensive experience in high-volume dining environments. Demonstrated success in guest relations management, team collaboration, and server training. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Server/Banquet Captain
Palm Valley Smoke
05.2020 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Graffiti American Burger Bar
10.2018 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Head Bartender
Sneakers Sports Bar & Grill
07.2005 - 10.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Completed requisitions to maintain required stock par levels.
Education
BBA - Concentration of Management
University of North Florida
Jacksonville, FL07-2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Sales Techniques
- Food safety practices
- Guest Relations Management
- Banquet Coordination
- Positive and professional
- Server training
- Multitasking Abilities
Timeline
Server/Banquet Captain
Palm Valley Smoke
05.2020 - 09.2024
Bartender
Graffiti American Burger Bar
10.2018 - 05.2020
Head Bartender
Sneakers Sports Bar & Grill
07.2005 - 10.2018
BBA - Concentration of Management
University of North Florida
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