Gregory Jean
Lantana,FL
Summary
Motivated and hardworking server/ banquet captain with 12 years of experience in food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues. Organizing inventory and optimizing guest relations. Diplomatic in addressing guest concerns and resolving issues.
Overview
11
11
years of professional experience
Work History
Server/Banquet Captain
Sundy House
106 S. Swinton Ave, Delray Beach, Fl
10.2011 - 07.2022
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Added food items, beverages, and utensils to trays and immediately delivered to guests.
- Served meals to customers according to established guidelines.
- Inspected dishes and utensils for cleanliness.
- Replenished condiments and other supplies at tables and service bars.
- Increased sales significantly by upselling higher-end products to customers.
- Processed customer payments to accurately record transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
Bachelor of Science - Nursing
Palm Beach State College
Lake Worth, FL01.2016
Skills
- Event Cleanup
- Staff Training
- Staff Supervision
- Food Service Operations
- Room Inventory
- Active Listening
- Serve Customers
- Maintaining Clean Work Areas
- Deliver Food Trays
- Anticipating Problems
- Process Payments
- Room Breakdown
- Furniture Arrangements
- Warm and Friendly
- Guest Satisfaction
- Credit Card Transaction Processing
Languages
English
Full Professional
French
Native or Bilingual
creole
Native or Bilingual
references
- Tom Rasmussen; catering director at Sundy House
Phone :9547030341
- Ivan Pavlic: Restaurant manager at Sundy House
Phone: 7873417721
Timeline
Server/Banquet Captain
Sundy House
10.2011 - 07.2022
Bachelor of Science - Nursing
Palm Beach State College