Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erline Laboy

Lantana,FL

Summary

Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Gets Als Service LLC
Lantana , FL
04.2024 - 06.2025
  • Managed the distribution of incoming mail, faxes, and packages.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Responded promptly to emails from customers and other departments within the organization.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Reservation Agent

Take A Break Travel
Fort Lauderdale, FL
08.2022 - 04.2024
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Assisted customers with special needs or requests, such as room upgrades or late check-outs.
  • Advised guests on local attractions and activities available nearby.

Customer Service Representative

AT&T
Lantana, FL
11.2020 - 08.2022
  • Effectively managed challenging customer interactions with a calm and personable approach.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Educated customers on special pricing opportunities and company offerings
  • Provided efficient handling of customer concerns to ensure timely solutions
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Lasik Consultant

Lasik Vision Institute
West Palm Beach, FL
12.2013 - 11.2020
  • Defined complex issues and established processes to aid in decision-making.
  • Translated needs, issues, and ideas into effective strategies and action plans.
  • Interacted with subject matter experts to bring the highest level of expertise and service to the engagement.
  • Kept customer information confidential and handled details accurately.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Identified needs of customers promptly and efficiently.

Office Manager

Timothy W. Schulz, P.A
West Palm Beach, FL
07.2009 - 01.2014
  • Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Used judgment and initiative in handling confidential matters and requests
  • Managed, scheduled, and coordinated office functions and activities for employees
  • Reviewed files and records to obtain information and respond to requests.

Education

High School Diploma -

Forest Hill Community High School
West Palm Beach, FL
07.2001

Massage Therapy -

Gold Coast Schools
Lantana, FL

Florida Career College
West Palm Beach, FL

Skills

  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Customer Service
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality

Timeline

Customer Service Representative

Gets Als Service LLC
04.2024 - 06.2025

Reservation Agent

Take A Break Travel
08.2022 - 04.2024

Customer Service Representative

AT&T
11.2020 - 08.2022

Lasik Consultant

Lasik Vision Institute
12.2013 - 11.2020

Office Manager

Timothy W. Schulz, P.A
07.2009 - 01.2014

High School Diploma -

Forest Hill Community High School

Massage Therapy -

Gold Coast Schools

Florida Career College

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