JHON LAZARO
Brooklyn,NY
Summary
Bringing strong guest relations and high volume dining service skills, consistently ensuring order accuracy and exceptional customer service. Skilled in suggestive selling and maintaining dining areas to enhance the dining experience. Effectively trained new staff, contributing to big events execution. Always up to standards.
Overview
1
1
Language
9
9
years of professional experience
Work History
SERVER
Dumbo House
New York, NY
08.2021 - Current
- Greeted and accommodated guests, fostering a welcoming atmosphere from the initial interaction.
- Interacted with members in a friendly and professional manner, contributing to positive guest relations.
- Anticipated customer needs and responded promptly, enhancing overall service quality.
- Arrived punctually for all shifts, ensuring readiness to perform tasks efficiently. and ready to perform at a high level. Perfect T&A.
SERVER
1 Hotel / Barbuto Brooklyn Bridge
New York, NY
03.2025 - Current
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
SERVER
The osprey 1 Hotel Brooklyn bridge
New York, NY
06.2024 - 03.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
SERVER
Cafe Chelsea
New York, NY
03.2023 - 10.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
SERVER
Maison Kayser Usa
New York, NY
01.2018 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
RUNNER/ RUNNER CAPTAIN
Dumbo House
New York, NY
03.2021 - 07.2021
- Exhibited superior multitasking abilities by managing multiple tasks simultaneously.
- Supported servers to optimize guest dining experience.
- Demonstrated strong organizational and time management skills.
Floor Manager
Dumbo House
New York, New York
04.2026 - Current
- Coordinated dining room operations and guest flow during peak service periods
- Supervised floor service at private members' club, supporting Dumbo House standards
Education
TSU - ADMINISTRATIVE ASSISTANT
Colegio Universitario De Caracas
Caracas09-2017
Skills
- Guest Relations
- Dining Area Maintenance
- Suggestive Selling
- Exceptional customer service
- High-Volume Dining Management
- Dining Customer Service
- Order Accuracy
- Floor supervision
- Service standards
- Conflict resolution
Additional Information
- Courses i have completed during my Manager in training program are:
- Communication Foundations.
- Effective Listening.
- Team work Foundations.
- How to manage feeling overwhelmed.
Languages
Spanish
Native/ Bilingual
Timeline
Floor Manager
Dumbo House
04.2026 - Current
SERVER
1 Hotel / Barbuto Brooklyn Bridge
03.2025 - Current
SERVER
The osprey 1 Hotel Brooklyn bridge
06.2024 - 03.2025
SERVER
Cafe Chelsea
03.2023 - 10.2023
SERVER
Dumbo House
08.2021 - Current
RUNNER/ RUNNER CAPTAIN
Dumbo House
03.2021 - 07.2021
SERVER
Maison Kayser Usa
01.2018 - 09.2021
TSU - ADMINISTRATIVE ASSISTANT
Colegio Universitario De Caracas