Mariha Snodgrass
Sherman,TX
Summary
Experienced hospitality professional with a strong background in customer service within fast-paced environments. Expertise in multitasking, sales, and team collaboration, ensuring positive guest interactions and satisfaction. Proven skills in time management and conflict resolution, dedicated to upholding cleanliness standards and enhancing guest experiences through effective communication and upselling. Proven ability to manage time efficiently while maintaining high cleanliness standards. Ready to leverage expertise in customer engagement to enhance dining experiences. Skilled offering expertise in order taking, money handling and product promotion. Greets guests with a genuine smile, builds rapport and promotes an enjoyable dining experience. Energetic professional in hospitality, known for high productivity and efficient task completion. Possesses specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
1
1
year of professional experience
Work History
Server
IHOP
Sherman, Texas
01.2024 - 02.2025
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Greeted customers and recommended specials, contributing to increased sales and customer engagement.
- Took and processed food and drink orders accurately and efficiently.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Ensured customer satisfaction through attentive service and prompt issue resolution.
- Maintained cleanliness and organization of dining area and service stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upsold menu items to enhance guest experience during dining visits.
- Managed cash register operations, including processing payments securely.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
- Welcomed guests at the entrance and presented them with menus for their dining experience.
Education
High School Diploma -
Jefferson Learning Center
Sherman, TX11-2025
Skills
- Point of sale
- Order processing
- Cash handling
- POS operation
- Safe food handling
- Sanitation practices
- Attention to detail
- Time management
- Customer service
- Sales expertise
- Upselling techniques
- Guest interactions
- Guest engagement
- Guest relations
- Order accuracy
- Team collaboration
- Team member support
- Multitasking
- Flexibility
- Organizational skills
- Conflict resolution
- Strong work ethic
- Supply restocking
- Calm demeanor
- Beverage knowledge
- Sanitation practices
- Flexibility
- Guest relations
- Strong work ethic
Timeline
Server
IHOP
01.2024 - 02.2025
High School Diploma -
Jefferson Learning Center