Angela Knapp
Assistant Store Manager
Midlothian,Texas
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager of Operations
Ross Dress For Less
Grand Prairie, TX
02.2023 - 11.2023
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Assistant Store Manager
Dunham's Sports
Millington, TN
06.2021 - 12.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Sales Floor Manager
Lowes Home Improvment
Millington, TN
11.2020 - 06.2021
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
Customer Service Sales Associate and Mentor
Home Depot
Millington, TN
04.2017 - 11.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
2 Year Business Degree - Business Administration And Management
Tarrant County College District
Fort Worth, TX08.1996
2 Year Business Degree - Human Resource Management
Tarrant County College
Arlington, TX08.1996
@ Year Business Degree - Business Communications
Tarrant County College
Arlington,TX08.1996
2 Year Business Degree - Principles of Management
Tarrant County College District
Fort Worth, TX08.1996
High School Diploma -
Kennedale High School
Kennedale, TX05.1993
Skills
- Cash Handling
- Employee Engagement
- Loss Prevention
- Sales Forecasting
- Inventory Management
- Performance Management
- Attention to Detail
- Adaptability
- Organizational Skills
- Conflict Resolution
- Staff Training
- Customer Service
- Operations Oversight
Timeline
Assistant Store Manager of Operations
Ross Dress For Less
02.2023 - 11.2023
Assistant Store Manager
Dunham's Sports
06.2021 - 12.2021
Sales Floor Manager
Lowes Home Improvment
11.2020 - 06.2021
Customer Service Sales Associate and Mentor
Home Depot
04.2017 - 11.2020
2 Year Business Degree - Business Administration And Management
Tarrant County College District
2 Year Business Degree - Human Resource Management
Tarrant County College
@ Year Business Degree - Business Communications
Tarrant County College
2 Year Business Degree - Principles of Management
Tarrant County College District
High School Diploma -
Kennedale High School