Angela Konczak
Grand Junction,CO
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Arbys Resturant
Grand Junction, Colorado
06.2025 - Current
- Clean
- Bag food
- Drive through take orders
- Front cashier/lobby
- Back line in training
- Maintained cleanliness and organization of the dining area and workstations.
- Handled cash and electronic payments accurately during shifts.
- Collaborated with team members to ensure prompt service delivery.
- Prepared food items according to company standards and safety guidelines.
- Provided friendly, attentive service to enhance customer experience.
- Resolved customer complaints in a professional manner.
Customer Service Cashier
Arbys Resturant
Fuquay-Varina, North Carolina
11.2024 - 06.2025
CNA
Heritagr Manor Nursing Home
Chisholm, Minnesota
12.2009 - 10.2022
- Provided direct patient care and support in daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted with mobility and transfer of residents to ensure safety.
- Communicated effectively with residents, families, and healthcare team members.
- Participated in training new staff on caregiving procedures and protocols.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
Housekeeper
Super 8
Eveleth, Minnesota
04.2009 - 06.2021
- Maintained cleanliness of guest rooms and common areas to ensure guest satisfaction.
- Managed laundry duties, including washing, drying, and folding linens and towels.
- Organized cleaning supplies and equipment for efficient access and use during shifts.
- Implemented effective sanitization practices to uphold health standards in facilities.
- Collaborated with team members to complete deep cleaning projects as assigned.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
Education
Some College (No Degree) - Cna
Mesabi Range Technical College
Eveleth, MNSkills
- Have experience in serving and fast food as well
Timeline
Customer Service Cashier
Arbys Resturant
06.2025 - Current
Customer Service Cashier
Arbys Resturant
11.2024 - 06.2025
CNA
Heritagr Manor Nursing Home
12.2009 - 10.2022
Housekeeper
Super 8
04.2009 - 06.2021
Some College (No Degree) - Cna
Mesabi Range Technical College