Advanced Medical Support Assistant G6
Angela Kooi
Department of Veteran Affairs
Muskegon,MI
13
years of professional experience
Detail-oriented and dependable scheduling specialist with a strong background in patient communication, referral routing, and appointment coordination. Known for technical proficiency, organizational skill, and professionalism, with advanced experience supporting clinic operations and maintaining smooth patient flow.
Work History
Advanced Medical Support Assistant G6
6 Years 3 Months- Supported clinic scheduling and patient flow across multiple care teams using Cerner Revenue Cycle, GUI, and ISS.
- Processed and scheduled consults in Cerner Revenue Cycle and CTM in timely manner to support access for services.
- Managed phone coverage, triaged messages, and routed inquiries to appropriate clinical staff using Cerner PowerChart and VistA CPRS.
- Completed appointment changes, cancellations, and recalls while following scheduling protocols.
- Used Cerner Revenue Cycle, PowerChart, VistA CPRS, ISS, GUI, Outlook, CTM, and ICB with proficiency.
- Served as super user for Cerner Revenue Cycle and PowerChart.
Business Office Coordinator
6 Years 2 Months- Helped schedule provider appointments and cardiac testing in Epic, Athena, and NextGen.
- Answered phones and assisted with scheduling and patient instructions for testing and upcoming appointments.
- Maintained high average performance evaluations.
- Maintained HIPAA compliance.
- Proficient in Outlook, EPIC, Athena and NextGen
Schedule Coordinator
1 Year- Coordinated complex provider schedules using Epic and clinic templates to maintain smooth patient flow.
- Managed patient appointment requests, cancellations, and rescheduling while balancing provider availability and visit priorities.
- Reviewed referral and scheduling work queues to route appointments accurately and reduce delays in care access.
- Communicated with patients and care teams to confirm visit details, preparation needs, and schedule changes.
Education
No Degree - Early Childhood Education
High School Diploma
Skills
Conflict resolution
Data entry
HIPAA compliance
Data entry proficiency
Conflict resolution techniques
Organizational growth
Professional ethics
Professionalism and ethics
Timeline
Advanced Medical Support Assistant G6
Department of Veteran Affairs
08.2020 - CurrentRead More
Business Office Coordinator
Trinity Health Muskegon West Shore Cardiology
06.2014 - 08.2020Read More
Schedule Coordinator
UW Medical Internal Medicine - Univeristy Station
06.2013 - 06.2014Read More
Muskegon Community College
No Degree from Early Childhood Education
Read More
Orchard View High School
High School Diploma
Read More