Angela Kotsikopoulos

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• Scheduling technicians' appointments
• Booking services
• Handling various calls
• Managed Customer Information.
• Data entry (Entering vendor invoices for purchase orders to be completed in QuickBooks).
• Strong Communication Skills
• Excellent organizational and time management
• Multitasking and ability to work under pressure
• Worked Remote for all 4 years with no issues
• Customer Service Focus and patience

• Booked appointments for patients using Dental Vision.
• Organized referrals to other medical specialists.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Improved timely payment of bills by developing flexible payment plans for patients.
• Organized patient files and streamlined operations to improve efficiency.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Assisted patients in completing all necessary forms and documents.
• Maintained and managed patient records in compliance with security regulations.
• Prepared claim forms for dental insurance as well as entered insurance payments into Dental Vision to ensure accurate billing and balances.
• Designed appropriate treatment plans for patients.
• Collected payments daily to maximize revenue.
• Handled bank deposits for office.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Monitored all company inventory to ensure stock levels and databases were updated

Made dental impressions used in diagnostics, opposing models and study casts.

• Assisted dentists by passing appropriate instruments and obtaining supplies for procedures.
• Prepared room for patient treatment.
• Gathered patient data, including health histories and records from prior visits for dentist to view.
• Cleaned and sanitized dental tools, equipment and operatory, as well as restocked supplies for next day.
• Took necessary and routine dental radiographs for Dentist to view.
• Input patient data into Dental Vision software while maintaining high level of accuracy.
• HIPPA/OSHA/CDC compliant
• RDA #DA04254
• Radiation and Health Certified

• Handled cash and credit card transactions promptly.
• Observed strict procedures regarding food handling and sanitation to prevent food borne illnesses.
• Maintained complete knowledge of restaurant menu
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs