Susan Milenni Carbajal Paez
Raleigh,NC
Summary
Self-motivated and detailoriented Service Representative Professional, with 4+ years' experience in meeting day-today challenges in a fast paced, high-pressured environment. Dedicated to contributing to the growth and success of an organization using superior administrative, developmental, and organizational skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
Raleigh, NC
10.2024 - 12.2024
- Responded proactively and positively to rapid change.
- Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
- Accurately perform cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help.
Fulfillment Associate
Amazon Warehouse
09.2020 - 09.2024
- Provided superior communication with an emphasis on courtesy
- Corresponded with management team about defects within inbound and outbound
- Mentored new employees coming in to help them become acclimated in order that they can perform their duties within the company
- Proposed and facilitated resolutions to problems with vendors
- Cross - trained in multiple departments
- Accurately and efficiently performed primary job functions determined by work assignment
- Selected orders in an accurate and timely manner
- Loaded trucks for outbound orders
- Managed inventory within the warehouse by completing physical tasks
- Understood basic produce storage and handling requirements
- Completed inventory paperwork thoroughly for inbound receiving
- Operated equipment in a safely manner while adhering to safety policies
- Responsible for achieving production requirements
Education
DIPLOMA -
SOUTHEAST RALEIGH MAGNET HIGH SCHOOL
05.2018
Skills
- Bilingual (Spanish & English)
- Excellent Written and Verbal Communication
- Efficient Time Management
- Proper Telephone Etiquette
- Resourceful
- Microsoft Word, Excel and PowerPoint
- Quick learner
- Problem solver
- Organized
- Multitasking
- Customer service
Timeline
Customer Service Representative
CVS Pharmacy
10.2024 - 12.2024
Fulfillment Associate
Amazon Warehouse
09.2020 - 09.2024
DIPLOMA -
SOUTHEAST RALEIGH MAGNET HIGH SCHOOL